Application Architect UI/UX - UPS Digital MARTEC

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Job Description:

Role Summary

The Senior Information Architect (UX / Information Architecture Lead) is a strategic UX leadership role responsible for defining navigation models, user flows, and overall information structure across enterprise digital platforms. This role ensures intuitive, scalable, and user-centered experiences aligned with business goals and brand standards.

This is a high-value offshore role providing UX governance and oversight across marketing and digital initiatives.

What They Will Design

The Senior Information Architect will define and deliver:

• Global navigation frameworks and content hierarchies

• End-to-end user journeys and task flows

• Sitemap structures for large-scale websites

• Wireframes and interaction models

• Heuristic evaluations and usability frameworks

• Cross-platform information architecture standards

Their work directly impacts user engagement, discoverability, conversion optimization, and overall digital experience effectiveness.

Key Responsibilities

1. Information Architecture Strategy

• Define logical content structures and taxonomy models.

• Develop scalable navigation systems for enterprise websites.

• Create detailed sitemaps and content organization frameworks.

• Ensure consistency across digital properties.

2. User Flow & Journey Design

• Map user journeys aligned with business objectives.

• Define task-based flows to optimize engagement and conversion.

• Collaborate with stakeholders to align UX strategy with marketing and product goals.

3. Heuristics & Usability Governance

• Conduct heuristic evaluations and usability reviews.

• Identify friction points and recommend UX improvements.

• Establish usability standards and UX best practices.

4. Cross-Functional Collaboration

• Work closely with UX designers, developers, marketing, and product teams.

• Translate research insights into structured IA deliverables.

• Provide UX oversight across offshore execution teams.

5. UX Documentation & Governance

• Produce wireframes, IA documentation, flow diagrams, and interaction guidelines.

• Maintain design consistency and governance standards.

• Support digital transformation and redesign initiatives.

Required Experience & Skills

• 8–12+ years in UX / Information Architecture roles

• Proven experience defining IA for enterprise-scale websites

• Strong understanding of usability principles and interaction design

• Experience creating sitemaps, user flows, and wireframes

• Familiarity with UX tools (Figma, Sketch, Adobe XD, Miro)

• Strong stakeholder communication and workshop facilitation skills

Employee Type:
 

Permanent

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