Exercise Physiologist - Patient Enrollment

Exercise Physiologist - Patient Enrollment

Job Title: Patient Growth Specialist (1099 Contractor)

Classification: 1099 Contractor

Hours/Schedule: Monday–Friday, 10:00 AM – 6:00 PM ET

Work Structure: Fully Remote (United States)

Team: Enrollment Operations

Reporting to: Senior Enrollment Operations Manager

Location: United States

Compensation: $30/hour

About the Role

We’re seeking a Patient Growth Specialist to support the expansion of our virtual cardiac rehabilitation program. This role is ideal for candidates with a clinical or exercise science background who are excited to combine patient education with performance-driven outreach.

You’ll engage cardiac patients through high-volume outbound calling, educate them on the benefits of cardiac rehabilitation, address clinical and logistical questions, overcome hesitation, and guide patients through enrollment and initial technical setup. This is a highly conversion-focused role that blends clinical credibility with strong sales and objection-handling skills.

Key Responsibilities

• Make high-volume outbound calls to eligible cardiac patients identified through health system partners
• Educate patients on cardiac rehabilitation, program expectations, and clinical benefits in a clear, reassuring way
• Use strong objection-handling and motivational interviewing techniques to drive enrollment and attendance
• Answer basic clinical questions within scope and appropriately escalate complex clinical concerns to the care team
• Assist patients with mobile app downloads, account setup, and basic technical troubleshooting
• Complete appointment reminder and confirmation outreach to reduce no-shows and improve attendance
• Accurately document call outcomes, patient status, and next steps in internal systems
• Meet or exceed daily call volume, enrollment, and attendance targets
• Partner closely with Enrollment Operations and Clinical teams to ensure a high-quality, compliant patient experience

Required Qualifications

• Bachelor’s degree in Exercise Science, Kinesiology, Health Sciences, Nursing, or a related clinical field or equivalent clinical experience in cardiac rehab, physical therapy, or patient care
• Background in one or more of the following:
• Exercise physiology
• Cardiac rehabilitation
• Clinical care coordination
• Patient education or health coaching
• Strong verbal communication skills with the ability to build trust quickly with cardiac patients
• Comfort discussing cardiac conditions, procedures, and recovery in patient-friendly language
• Proven ability to perform in a metrics-driven, high-volume calling environment
• Strong objection-handling skills and ability to motivate behavior change
• Technical comfort helping patients navigate mobile apps and resolve basic tech issues
• Reliable internet connection and a quiet, professional home workspace

Highly Preferred Experience

• Certified Exercise Physiologist (ACSM-CEP), Clinical Exercise Physiologist, Cardiac Rehab Specialist, RN, or similar clinical credentials
• Prior experience in:
• Cardiac rehab programs
• Hospital discharge or referral coordination
• Patient navigation or care management
• Experience enrolling patients into clinical or digital health programs
• Familiarity with EMRs, CRMs, power dialers, or patient engagement platforms
• Sales, outreach, or growth experience in healthcare or digital health environments