Customer Service Representative

Key Responsibilities

Client Service & Communication

• Greet clients and pets warmly and professionally

• Answer multi-line phones promptly and route calls appropriately

• Schedule appointments and procedures efficiently

• Communicate services, pricing, and hospital policies clearly

• Maintain accurate client and patient records

• Provide education on basic pet care, wellness, and preventative services

• Manage client communications including reminders, follow-ups, and emails

Patient Coordination

• Admit and discharge patients for appointments, surgery, boarding, and grooming

• Prepare and explain estimates and treatment plans

• Ensure all required forms are completed and signed

• Accurately document patient information and client communications

• Assist with prescription processing and basic instructions

Scheduling & Workflow Management

• Maintain an organized and effective appointment schedule

• Identify urgent cases and escalate appropriately

• Coordinate follow-up visits and ongoing care

Financial Duties

• Process invoices and payments (cash, credit, check)

• Explain charges and highlight value of services provided

• Balance cash drawer and assist with end-of-day reconciliation

• Maintain knowledge of routine service fees

Administrative & Front Office

• Keep reception and exam areas clean, organized, and professional

• Manage emails, faxes, and client correspondence

• Maintain inventory of client education materials

• Promote hospital services and retail products

What We’re Looking For

• Friendly, professional, and compassionate demeanor

• Strong multitasking and organizational skills

• Ability to stay calm and efficient in a fast-paced environment

• Excellent communication and customer service skills

• Team-oriented attitude with a positive mindset

• Attention to detail and accuracy in record-keeping

Qualifications

• High school diploma or GED required

• Customer service experience required (veterinary experience preferred)

• Experience with veterinary software (EzyVet, SmartFlow) is a plus

• Basic computer proficiency

Physical Requirements

• Ability to stand, walk, and sit for extended periods

• Ability to lift up to 40 lbs (assistance available for heavier patients)

• Comfortable working around dogs, cats, and medical equipment

Facility Cleanliness & Maintenance

• Promptly clean and disinfect any urine or feces in the lobby to maintain a safe and sanitary environment

• Maintain cleanliness and organization of the reception area at all times

• Ensure the client restroom is clean, stocked, and presentable throughout the day

Why Join Us?

• Supportive and team-oriented environment

• Opportunity to grow within the veterinary field

• Meaningful work helping pets and their families

• Competitive pay based on experience

Job Details

Job Type: Part-time
Pay: $18.00 – $23.00 per hour

Experience:

• Veterinary experience preferred but not required

• Minimum 3 years of customer service experience preferred

Work Location:

• In person

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.