Customer Service Representative

Job Title

Customer Service Representative

Job Description Summary

Job Description

Job Description Summary

Perform the physical and administrative tasks involved in shipping and receiving. Maintains records of received goods/pieces of mail. Prepares and maintains records of items shipped/mailed. Prepares goods/pieces of mail for final shipment.

MAIL ORGANIZATION

· Sort and collate mail

· Dispose of junk mail

· Sort mail, such as returned letters, adjustments, bills, orders and payments

· Resolve issues with incorrect, returned mail

· Receive outgoing mail and apply correct postage

· Arrange for pickup of outgoing mail

· Stamp mail with postage meters

· Fold letters, circulars or other documents and insert into envelopes for distribution

· Record registered mail

MAIL DISTRIBUTION

· Place mail in proper buckets for distribution

· Process outgoing shipments (Fed-Ex, UPS, DHL and USPS)

· Weigh mail to determine correct postage

· Place mail in metal bins and carry to departments for distribution

OFFICE ASSISTANCE

· Perform hospitality services and minor housekeeping items

· Provide reception relief as needed

· Ensure office is adequately stocked with mail supplies

· Stock copy rooms and printing devices

· Provide support for small office moves

· Set up and tear down conference rooms

EDUCATION AND EXPERIENCE

· Candidate must have a high school diploma or GED equivalent

· Minimum 2 years of previous mail room experience

KNOWLEDGE, SKILLS, AND ABILITIES

· Excellent communication skills in English, both written and oral

· Excellent computer skills, specifically word processing and database entry and knowledge of fax and scanning machines

· Ability to learn quickly

· Ability to sort the mail in a way to help ease and speed of delivery

Physical Conditions

· Lift heavy boxes, files or paper when needed

· Regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.

· Regularly required to sit or stand for prolonged periods of time

· Regularly use hands to operate office machinery

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

aap/eeo statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative

action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $14.45 - $17.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”