About the role
Job Description Summary
#LI-HybridSupport sales/marketing coordination by partnering with customers and internal teams to ensure orders, customer queries and related administration are managed accurately and on time, in line with required controls and policies.
Job Description
Major Accountabilities
- Manage activities using relevant systems, ensuring accurate and timely processing.
- Monitor shared inboxes and respond promptly and accurately to customer queries
- Act as a liaison and trusted advisor across internal departments to resolve issues and coordinate actions.
- Report technical complaints, adverse events, and special case scenarios related to products within 24 hours of receipt, following required procedures.
- Coordinate marketing activities (where applicable) in line with policy.
Key Interfaces / Stakeholders
- Customers and external partners
- Commercial teams (sales/marketing) for coordination of requests and reporting
- Finance
- Quality/Safety teams (complaints, adverse events, special cases).
- TA Head (priorities, escalations, and continuous improvement).
Key Performance Indicators (KPI’s)
- Full compliance with required standards and policies (including NFCM controls).
- Consistent adherence to deadlines and service levels.
- Process performance
- End-users trained in line with the agreed training plan (where applicable).
Work Experience
- Strong attention to detail and accuracy in documentation.
- Customer service mindset with clear written and verbal communication.
- Ability to manage shared inboxes, prioritise workload, and meet deadlines.
- Confident stakeholder management; able to coordinate across functions and escalate appropriately.
- Comfortable working with order management systems, AI tools and Microsoft Office tools (e.g., Excel) for reporting.
- Good understanding of compliance-controlled processes and the importance of timely reporting.
Skills Desired
Administrative Assistance, Adobe InDesign, Advertising Campaigns, Business Networking, Communication Skills, Curious Mindset, Customer Retention, Digital Marketing, Email Marketing, Marketing Collateral, Marketing Communications, Marketing Plans, Mobile Marketing, Press Releases, Social Media, Sop (Standard Operating Procedure), Trade ShowsAplyr's read
Novartis is a Swiss-based global healthcare leader, known for its focus on innovative medicines and commitment to addressing patient needs through diverse roles.
What's promising
- •Novartis invests heavily in research and development, driving innovation in pharmaceuticals.
- •The company offers a wide range of global career opportunities across various fields.
- •Strong focus on cutting-edge therapies, including gene therapy and AI-driven solutions.
What to watch
- •Regulatory challenges can impact the speed of drug approval and market entry.
- •High competition in the pharmaceutical industry requires constant innovation to maintain market position.
- •Complex organizational structure may slow decision-making processes.
Why Novartis
- •Novartis has a robust pipeline of innovative medicines, setting it apart in the healthcare sector.
- •The company emphasizes a diverse and inclusive workplace culture across its global operations.
- •Novartis is a leader in digital transformation within pharmaceuticals, integrating AI and data science.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Novartis
Novartis is a global healthcare company based in Switzerland that provides solutions to address the evolving needs of patients worldwide. It focuses on innovative medicines, generics, and eye care.
