About the role

At Pylon, we're building the future of B2B Post Sales.

Top support and success teams at companies like Linear, Cognition (Makers of Devin), Modal Labs, Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.

We're backed by Y-Combinator, General Catalyst, and a16z, with over 1,300+ B2B companies trusting us to run their operations. In the last two years we've shipped a lot: omnichannel support, AI agents, AI assistants, knowledge management, account intelligence, and more. There's also a lot more on the horizon that we've yet to build.

We brought on our first PM, Ava O'Neill, and she's been one of the most impactful hires we've made. Now we're scaling the team further; looking for multiple PM's to join us.

What you'll do

Own a product area end-to-end - with real business stakes
Deeply live and breathe a single customer persona. Do whatever it takes to serve that one type of customer
Drive a business outcome ($XX ARR or XX enterprise customers). Sub-OKRs around usage are fine but not your main OKR
Span PDE to GTM - work closely with engineering and design to ship, while working with PMM and AEs on positioning and pain points
Talk to customers every day
Argue with us We resolve decisions by voicing opinions and working through them. Translate the arguments into a conclusion and ship

Requirements

Located in (or will relocate to) San Francisco and excited about working in-person
Very organized and hard working and fast
At least a few years of experience

Our perks

Fully covered medical, dental, and vision insurance for employees

401(k) retirement plan

Commuter benefits

Parental leave

️ 14 company holidays + unlimited PTO

️ Annual offsite

Lunch, dinner, and snacks at the office

️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 90 and growing!

Skills & Tags

rust ai product design sales

Aplyr's read

Pylon is at the forefront of energy technology, attracting professionals passionate about innovation in energy management and optimization.
Synthesized from recent postings & public sources

What's promising

•Pylon offers cutting-edge solutions in energy management, appealing to tech-savvy professionals.
•The company is expanding rapidly, with numerous roles across various departments.
•Pylon's focus on innovation attracts top talent in the tech and energy sectors.

What to watch

•Limited public information about Pylon's financial stability and market position.
•High growth may lead to challenges in maintaining company culture and employee satisfaction.
•The niche focus on energy technology might limit broader career opportunities.

Why Pylon

•Pylon specializes in energy optimization, setting it apart from general tech companies.
•The company offers roles that blend technology with energy sector expertise.
•Pylon's innovative approach attracts professionals interested in sustainable energy solutions.

Aplyr’s read is generated by AI from public sources. Was it useful?