About the role
Pylon is the only agentic support platform, purpose-built for B2B companies.
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
What you'll do
Own a product area end-to-end - with real business stakes
Deeply live and breathe a single customer persona. Do whatever it takes to serve that one type of customer
Drive a business outcome ($XX ARR or XX enterprise customers). Sub-OKRs around usage are fine but not your main OKR
Span PDE to GTM - work closely with engineering and design to ship, while working with PMM and AEs on positioning and pain points
Talk to customers every day
Argue with us We resolve decisions by voicing opinions and working through them. Translate the arguments into a conclusion and ship
Requirements
Located in (or will relocate to) San Francisco and excited about working in-person
Very organized and hard working and fast
At least a few years of experience
Our perks
Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Parental leave
️ 14 company holidays + unlimited PTO
️ Annual offsite
Lunch, dinner, and snacks at the office
️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90 and growing!
Aplyr's read
Pylon is at the forefront of energy technology, attracting professionals passionate about innovation in energy management and optimization.
What's promising
- •Pylon offers cutting-edge solutions in energy management, appealing to tech-savvy professionals.
- •The company is expanding rapidly, with numerous roles across various departments.
- •Pylon's focus on innovation attracts top talent in the tech and energy sectors.
What to watch
- •Limited public information about Pylon's financial stability and market position.
- •High growth may lead to challenges in maintaining company culture and employee satisfaction.
- •The niche focus on energy technology might limit broader career opportunities.
Why Pylon
- •Pylon specializes in energy optimization, setting it apart from general tech companies.
- •The company offers roles that blend technology with energy sector expertise.
- •Pylon's innovative approach attracts professionals interested in sustainable energy solutions.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Pylon
Pylon is a technology company that specializes in providing innovative solutions for energy management and optimization.
