OTC Billing Manager

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What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

OTC Billing Manager (India) – UK & US Customers 
Role Summary 
The OTC Billing Manager will lead the end-to-end billing function for UK and US 
entities, ensuring accurate, timely, and compliant invoicing aligned with contractual 
terms and revenue recognition policies. The role will drive billing excellence, process 
standardization, and automation, while partnering with global stakeholders to improve 
billing quality, reduce disputes, and accelerate cash realization. 
Key Responsibilities 
1. End-to-End Billing Operations 
• Manage the complete billing lifecycle:  
o Billing set-up and contract interpretation 
o Invoice generation (recurring, milestone-based, T&M, and ad-hoc billing) 
o Billing validation and approval workflows 
o Invoice dispatch and customer communication 
• Ensure invoices are accurate, timely, and compliant with contractual and regulatory 
requirements 
2. Billing Accuracy & Revenue Assurance 
• Ensure alignment of billing with:  
o Customer contracts and pricing terms 
o Revenue recognition policies (ASC 606 / IFRS equivalent) 
• Perform pre-billing validations and post-billing reconciliations 
3. Dispute & Exception Management 
• Lead resolution of billing disputes and discrepancies:  
o Pricing mismatches 
o Contract misinterpretations 
o Documentation gaps 
• Work closely with Sales, Operations, and Customers to resolve issues 
• Track root causes and drive corrective actions to prevent recurrence 
4. Controls, Compliance & SOX Governance 
• Ensure robust internal controls over billing processes:  
o Segregation of duties (SoD) 
o Audit trails and documentation retention 
• Support internal and external audits, ensuring no control deficiencies 
• Enforce compliance with company policies and audit requirements 
5. Stakeholder Management (UK & US) 
• Act as primary contact for billing-related matters for:  
o UK & US Finance teams 
o Sales, Commercial, and Customer Success teams 
• Provide visibility on billing status, issues, and risks 
6. Process Transformation & Automation 
• Drive continuous improvement initiatives:  
o Billing automation and system enhancements 
o Standardization of billing processes across regions 
o Reduction in manual interventions and errors 
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7. Performance Monitoring & Reporting 
• Monitor and report key billing KPIs:  
o Billing cycle time 
o Invoice accuracy / first-pass yield 
o Number and aging of billing disputes 
o Revenue leakage / missed billing 
• Provide insights and recommendations for process improvement 
8. Team Leadership & Development 
• Lead and manage a team of billing analysts/executives 
• Define clear roles, SLAs, and performance metrics 
• Coach team on billing accuracy, customer communication, and compliance 
• Build capability in contract interpretation and system expertise 
Key Performance Indicators (KPIs) 
• Invoice accuracy (%) 
• Billing cycle time / turnaround time 
• First-pass billing success rate 
• Number of billing disputes and resolution cycle time 
• Revenue leakage / missed billing 
• Audit findings (billing-related) 
Skills & Qualifications 
Education & Experience 
• CA / MBA Finance  
• 8–10+ years of experience in OTC / Billing / AR operations 
• Experience managing global billing operations (US & UK markets preferred) 
Functional Competencies 
• Strong understanding of:  
o Billing processes (recurring, milestone, T&M) 
o Contract interpretation 
o Revenue recognition principles 
o OTC lifecycle and AR impact 
• Strong analytical and reporting capability 
Leadership & Behavioral Skills 
• Strong stakeholder engagement with global teams 
• High attention to detail and control orientation 
• Ability to manage high-volume, complex billing environments 
• Strong problem-solving and continuous improvement mindset 
Preferred Experience 
• Exposure to SaaS / subscription-based billing models 
• Experience in process transitions to India (GCC/shared services) 
Reporting Line 
• Reports to: OTC Leader  
• Direct Reports: Billing Analysts / Billing Specialists 
Location 
• Commerzone Office (Yerwada, Pune )India, supporting UK & US time zones,

• Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.