HR Systems Operations Analyst

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s
Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About Lowe’s India

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

Systems team functions from US, India and CR. Team resolves HR system issues and maintains accurate employee data.

Job Summary

The HR Systems Operations Analyst is responsible for providing advanced support in resolving HR escalations and transactions across Workday, Kronos/UKG, and other HR systems, supporting the full associate lifecycle from onboarding to offboarding. This position plays a critical role in ensuring timely, accurate, and compliant processing within our HR systems, partnering with HR, IT, and business stakeholders to maintain data integrity and deliver an exceptional associate experience.

Shift : Required to work in US shift (night shift)

Team work hours : 5:30 PM to 2:30 AM

Key Responsibilities

• Investigate and resolve complex HR systems requests and escalations, ensuring timely, accurate, and compliant resolution in alignment with service level agreements (SLAs) and standard operating procedures.
• Support and troubleshoot HR transactions within Workday, Kronos/UKG, and other HR systems throughout the entire associate lifecycle, including hiring, onboarding, job changes, promotions, and terminations.
• Manage and complete a daily queue of work using a ticketing system (e.g., ServiceNow) or other task management tools, ensuring efficient case handling and prioritization.
• Perform regular audits of HR system data to ensure accuracy, integrity, and compliance with internal programs and external regulatory requirements; proactively identify and address data issues to avoid downstream impacts on payroll, benefits, and third-party systems.
• Collect, track, and securely maintain supporting documentation for system transactions while ensuring strict confidentiality and data protection practices.
• Offer feedback and insights on system performance, pain points, and opportunities for improvement in both technology and processes.
• Assist with the testing, validation, and implementation of system changes, upgrades, and new features to ensure they meet business requirements and function as intended.
• Identify and support opportunities for continuous improvement, including automation, standardization, and process streamlining across HR systems.
• Maintain and enhance support documentation, including procedures and process guides, to ensure consistency, usability, and accessibility for system users and support teams.
• Assist with end-user training and create training materials, as needed, to support the adoption of new tools and processes.

Education Qualifications

Bachelor’s Degree in Human Resources, Information Systems, Business Administration, or a related field

Years of Experience

• 4+ Years - Experience delivering and improving HR transactional processes across the full employee lifecycle (hire to retire). 
• 3+ Years - Hands-on experience supporting and troubleshooting HR systems such as Workday, Kronos, or similar platforms.
• 2+ Years - Experience managing and resolving complex HR data issues and system escalations using tools like ServiceNow or other case management systems. 
• Proven ability to perform HR data audits to ensure accuracy, compliance, and alignment with downstream systems.
• Experience documenting processes, maintaining knowledge base content, and mentoring others in system functionality and best practices

Skill Set Required

Primary Skills (must have)

• Investigate and resolve complex HR systems requests and escalations, ensuring timely, accurate, and compliant resolution in alignment with service level agreements (SLAs) and standard operating procedures.
• Support and troubleshoot HR transactions within Workday, Kronos/UKG, and other HR systems throughout the entire associate lifecycle, including hiring, onboarding, job changes, promotions, and terminations.
• Manage and complete a daily queue of work using a ticketing system (e.g., ServiceNow) or other task management tools, ensuring efficient case handling and prioritization.
• Perform regular audits of HR system data to ensure accuracy, integrity, and compliance with internal programs and external regulatory requirements; proactively identify and address data issues to avoid downstream impacts on payroll, benefits, and third-party systems.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.