About the role

Aplyr's Quick Take

This role is about providing top-notch customer service for ZURU Edge's brands, primarily through social media and email. You'll be handling customer interactions, reporting feedback, and collaborating with the Brand Marketing Manager to enhance the customer experience. It's an individual contributor role focused on customer engagement.

Good fit

Ideal candidates have 2+ years in customer service or community management, with strong communication skills and a knack for social media. You should be organized and able to juggle multiple tasks while empathizing with customer needs.

Worth noting

The position offers flexible working hours and opportunities for skill development, which is a plus. However, the role may involve dealing with complex customer issues, which could be challenging for some.

About Us

ZURU Edge is disrupting stale consumer goods categories and building new-generation brands to better serve modern consumers.

Arguably the fastest-growing consumer goods company in the world today, ZURU Edge has a key focus on building tomorrow’s brands across five key verticals—Pet Care, Baby Care, Personal Care & Beauty, Home Care, and Health & Wellness.

What are you Going to do?

ZURU Edge is after a Customer Delight Ninja for our brands across ZURU Edge Brand Portfolio.

You will directly contribute to brand and market success by providing exceptional customer service. The role will involve managing daily customer interactions on social media platforms and email, monitoring, and reporting on customer engagement, and working closely with our Brand Marketing Manager to ensure a best-in-class customer journey.

Ensuring the customer journey and experience are at a best-in-class level through responding to and interacting with customers across social platforms and email communication.

Work with Brand Marketing Manager to build out Customer Engagement Handbook for the brand that can be used across the world with other team members responsible for international launches.

Work directly with Brand Marketing Manager to manage any complex queries from customers and ensure these are handled seamlessly.

Weekly reporting to the Brand Marketing Manager on hero customer feedback, common requests, product issues, and feedback to ensure customer needs are always front of mind for the wider brand team

Week-to-week reporting on defective stock issues and managing replacement stock send-outs

What are we Looking for?

To be successful in this role you will use your product experiences as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions which are effectively communicated across all our virtual touchpoints.

Don’t miss this great chance to enter the FMCG world with one of NZ's key players

✔ 2+ Years of Experience as a community manager or similar customer service role

✔ Excellent verbal communication and writing skills

✔ Excellent interpersonal skills

✔ Familiarity with social media management and marketing

✔ Ability to multi-task, prioritize, and be organized

What do we Offer?

Competitive compensation

Annual Performance Bonus

⌛️ 5 Working Days with Flexible Working Hours

Annual trips & Team outings

Medical Insurance for self & family

Training & skill development programs

Work with the Global team, Make the most of the diverse knowledge

Several discussions over Multiple Pizza Parties

A lot more! Come and discover us!

Skills & Tags

go ai product marketing

Aplyr's read

Zuru is a dynamic player in the toy and consumer goods industry, attracting innovative professionals focused on technology-driven product development and marketing.
Synthesized from recent postings & public sources

What's promising

•Zuru is renowned for its innovative approach to toy and consumer goods design.
•The company offers diverse roles, from AI integration to marketing and legal counsel.
•Zuru's global presence provides opportunities for international career growth.

What to watch

•The fast-paced environment may lead to high pressure and demanding workloads.
•Limited public information about employee satisfaction and company culture.
•Potential challenges in aligning diverse product lines with cohesive brand strategy.

Why Zuru

•Zuru combines technology with traditional toy manufacturing for cutting-edge products.
•The company has a strong focus on integrating AI into its operations.
•Zuru's diverse product verticals include beauty, confectionery, and baby products.

Aplyr’s read is generated by AI from public sources. Was it useful?