Customer Success Manager (m/f/d)

About the Job

As a key growth accelerator, A11 partners with Europe’s most ambitious startups and scaleups, corporates, and SMBs to connect them with top-tier talent ready to make an impact.

We’re looking for a motivated Customer Success Manager (m/f/d) to join and drive the customer success processes at one of our Ecosystem Companies.

As a Customer Success Manager, you’ll be responsible for building long-term customer relationships, driving customer retention and expansion, and ensuring customers achieve maximum value from our product.

Join the A11 Ecosystem – A next-generation supply chain platform, the company is redefining how one of the world’s largest industries sources, distributes, and finances materials. Engineered to unlock the full potential of global trade, it harnesses agentic AI and workflow automation to provide seamless, high-efficiency access to premium materials at scale. Since its commercial rollout, the platform has fueled exponential growth, optimizing procurement for thousands of businesses while setting new benchmarks for speed, transparency, and efficiency. Its competitive edge lies in full digitization and AI-driven supply chain management automation, eliminating inefficiencies and creating a direct, intelligent bridge between suppliers and buyers. With a team of 80+ FTEs across Europe (Berlin HQ), China, and India, the company is rapidly scaling toward profitability, driving triple-digit million GMV, and setting new industry standards in autonomous, AI-powered supply chain orchestration.

In this role, you’ll:

• Be responsible for renewing and expanding our product through our customers, ensuring they get the maximum benefit from working with us.
• Develop a comprehensive understanding of the typical business challenges faced by customers, aligning our features and business advantages to their needs.
• Always be one step ahead, identifying risks for customers and proactively addressing them with a mitigation plan.
• Strive for full utilization of customer orders, identify new opportunities, and collaborate with sales teams to drive growth and increase presence.
• Where appropriate, network between customers and departments, maintaining long-term relationships with stakeholders to advance the strategic direction of our development.

Your Profile:

• Completed studies in Business Administration or a comparable qualification and have relevant professional experience.
• Familiar with B2B customer development – ideally in the customer success field – and tracking all customer needs.
• Used to working in a fast-paced, international environment and able to manage multiple projects and processes simultaneously.
• Experience with (CRM/CSM) tools (e.g., Salesforce), (optional) accounting tools (e.g., DATEV), and (optional) logistics tools (e.g., TMS/TNT).
• Optional: Already gained experience in project management.
• Fluent German and English skills; French skills are a plus.

Please note that this position is based in Berlin

Benefits and Perks:

• Fulfil a role with entrepreneurial freedom and take a pre-validated business model to the next level
• Join an experienced founding team of serial and 2nd-time founders
• Attractive base and bonus compensation program
• Collaborate with top-tier investors and angels (incl. various unicorn founders) as well as leading market experts

If you’re eager to join the A11 Ecosystem and shape what’s next, we want to hear from you!

Our Commitment to Diversity and Inclusion

A11 is committed to diverse and equal opportunities hiring for all – applicants, candidates, and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences – and look forward to your application.