Front Desk Coordinator

Job Title: Front Desk Coordinator

Department: Store Administration

Salary: $17-$19 per hour, depending on experience level

Responsibilities:

• Maintain front area setup and appearance
• Check clients in and out for their appointments
• Describe products and explain their benefits and uses to potential customers
• Communicate with customers in person, by phone and by email to understand their needs
• Maintain a working knowledge of the company's various products and services
• Establish and nurture relationships with clients visiting the store
• Monitor messaging systems for client communications
• Complete administrative tasks, such as processing and recording sales, as needed

Skills:

• Interpersonal skills and comfort with meeting new people on a daily basis
• Excellent verbal and written communication skills
• Willingness to adapt
• Good at taking constructive criticism
• Quick thinking to provide creative solutions that address customers' needs and concerns
• Time management and prioritization skills to manage multiple appointments happening throughout the day

Organizational Relationships:

• Reports to Store Manager

Job Requirements:

• Must be able to lift 25 lbs
• HS Diploma required
• Please note that our business is subject to the CA Department of Health mandate for healthcare workers to be vaccinated, so vaccination is mandatory for all staff.
• Bilingual Preferred

Experience, education, and training:

• One to two years of experience in a relevant area of aesthetic medicine
• 2-3 years of front desk experience
• Previous medical spa experience a plus
• Familiarity with relevant software, including Zenoti, Microsoft Office and Filemaker

Location:

Laguna Niguel, California