Housekeeping Dispatcher

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Stella Nova Resort

Join the opening team at one of our destination’s newest hotels, inspired by distant galaxies and new stars.

Job Specific

• Answers telephone in a prompt and courteous manner

• Monitors and responds to dispatch radio

• Dispatches guest/Telecom/supervisor calls to appropriate parties

• Maintains, on a daily basis, all Housekeeping logs

• Maintains sign-in and sign-out sheets

• Reconciles boards and keys at end of shift

• Tracks and adjusts time log for payroll

• Maintains count of daily hours for all Housekeeping personnel

• Completes attendance report on late or absent employees

• Continually communicates with Front Office and Floor Managers to verify status of all guest rooms

• Inputs computer to maintain accurate and up-to-date room status information

• Maintain regular and reliable attendance in alignment with company standards and operational needs. 

• Embrace flexibility by performing other duties as assigned to support team and organizational goals. 

Qualifications:

• Minimum one (1) year of experience in housekeeping, hotel operations, or related work experience is preferred.

• Experience with dispatching, scheduling, or team coordination.

• Organizational skills, problem-solving ability and multitasking.

• Strong computer skills and attention to detail required.

• Must have excellent guest service, interpersonal, and hospitality skills.

• Must be able to sit, stoop, bend and walk during entire shift.

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.