Housekeeping Dispatcher

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Endless Summer Resort – Surfside Inn and Suites

Join the team at this beachy, surf-themed hotel with a relaxed and easy vibe.

Job Specific

• Answers telephone in a prompt and courteous manner

• Monitors and responds to dispatch radio

• Dispatches guest/Telecom/supervisor calls to appropriate parties

• Maintains, on a daily basis, all Housekeeping logs

• Maintains sign-in and sign-out sheets

• Reconciles boards and keys at end of shift

• Tracks and adjusts time log for payroll

• Maintains count of daily hours for all Housekeeping personnel

• Completes attendance report on late or absent employees

• Continually communicates with Front Office and Floor Managers to verify status of all guest rooms

• Inputs computer to maintain accurate and up-to-date room status information

• Performs all duties in a timely and professional manner

• Other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• Minimum one (1) year of experience in housekeeping, hotel operations, or related work experience is preferred.

• Experience with dispatching, scheduling, or team coordination.

• Organizational skills, problem-solving ability and multitasking.

• Strong computer skills and attention to detail required.

• Must have excellent guest service, interpersonal, and hospitality skills.

• Must be able to sit, stoop, bend and walk during entire shift.

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.