About the role
About Centific
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
About Job
Job Description
We are looking for a Technical Support professional to manage high-impact customer incidents and coordinate timely resolution across global teams. This role will act as the central point of contact during critical service disruptions, ensuring effective communication with stakeholders and maintaining high customer satisfaction.
Key Responsibilities
Manage and coordinate critical customer escalations in a global environment
Act as the single point of contact for high-severity incidents
Collaborate with cross-functional teams to ensure timely issue resolution
Provide regular updates to customers and internal stakeholders during incidents
Track incident progress and ensure accountability across teams
Maintain incident documentation and reporting
Provide weekend or off-hours support when required
Job Requirements
2–5 years of experience in technical support, incident management, escalation or crisis management, stakeholder management, or service operations
Proven experience supporting enterprise-level customers in English and at least one of the following languages: Mandarin, Korean, or Japanese
Strong written communication skills in English and proficiency in Global Mandarin, Korean, or Japanese
Comfortable collaborating with global teams across multiple time zones to deliver timely and effective resolutions
Demonstrates a strong sense of ownership, accountability, and responsibility
Able to perform effectively under pressure while meeting strict SLAs
Capable of handling challenging customer situations with professionalism and composure
Working Arrangement
9 working hours per day, inclusive of lunch break
4 weekdays and 1 weekend shift per week
Employees may be required to observe the public holidays of the supported country (e.g., Japan or South Korea), depending on project assignment
Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Aplyr's read
Centific specializes in data-driven AI solutions, attracting tech-savvy professionals eager to innovate in machine learning and artificial intelligence sectors.
What's promising
- •Centific offers diverse roles in AI and machine learning, appealing to tech enthusiasts.
- •The company provides global opportunities, enhancing career growth and international exposure.
- •Centific's focus on cutting-edge technology attracts top talent in data services.
What to watch
- •Limited public information about Centific's workplace culture and employee satisfaction.
- •Rapid technological changes may require constant skill updates from employees.
- •Potential challenges in maintaining competitive edge in a fast-evolving AI market.
Why Centific
- •Centific emphasizes data-driven solutions specifically tailored to enhance decision-making processes.
- •The company integrates AI and machine learning into operations, setting it apart from traditional tech firms.
- •Centific's global presence allows for diverse project involvement across different regions.
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About Centific
Centific is a global provider of data-driven solutions that help organizations leverage artificial intelligence and machine learning to enhance their operations and decision-making processes.
