HR Service Delivery Representative – US Benefits/US Leaves Management

About this role:

Wells Fargo is seeking a HR Service Delivery Representative – US Benefits/US Leaves Management.

In this role, you will:

• Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
• Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
• Receive direction from supervisor and escalate non-routine questions
• Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility

Required Qualifications:

• 1+ year of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Requires a working knowledge of HR Benefits function, and an understanding of US Leaves policies and procedures
• Strong analytical skills with high attention to detail and accuracy
• Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
• Ability to effectively manage high volume administrative tasks, data entry and high accuracy
• Ability to maintain a high degree of confidentiality
• Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
• Ability to correspond with customers, responding to their questions and concerns with detailed information
• Knowledge of HR systems (Workday/ServiceNow) is desirable
• Customer service focus with the ability to respond to requests in a timely manner
• Knowledge and understanding of human resources
• Strong attention to detail and accuracy skills
• Strong organizational, multi-tasking, and prioritizing skills

Desired Qualifications:

• Human Resources or equivalent experience

Job Expectations:

• This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR business partners.  This role reports to the Global Delivery leader for HR India and the Philippines
• This role is responsible for delivering email correspondence in a timely manner; leading conversations toward logical conclusions to inquiries; executing against required data entry and record maintenance; and understanding of HR policies and procedures requirements.  The role works closely with internal HR stakeholders such as customer care, payroll and workforce administration, compensation and benefits, learning and development and HR generalists
• Assists employees on matters regarding Enrollment & Payroll Adjustments, generation of initial billing packets, and monthly invoices, past due notices and waive of coverage for non-payment. Leveraging various Human Resources tools such as Workday, perform employee leave record look ups to research, validate and report out data. Requires working knowledge of company personnel policies and procedures in an assigned area
• Ability to work nights (1:30 pm – 10:30 pm), weekends, and/or holidays as needed or scheduled

Posting End Date: 

22 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.