About the role

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the Role:

Based in our Sydney office - we are looking for engaged and passionate Customer Success Manager to join our multicultural team.

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall.

We’re a profitable, high-growth company with over 22,000 customers across more than 100 countries, and the APAC market represents one of our most significant regional opportunities.

You’ll be based in our Sydney CBD office on O’Connell Street, working a hybrid model of three days in the office and two days from home.

*Unfortunately we are unable to offer work sponsorship now or in the future for this role.

Skills & Tags

rust ai data product

Aplyr's read

Aircall is a dynamic cloud-based phone system provider, attracting tech-savvy professionals keen on enhancing business communication through innovative integrations and streamlined workflows.
Synthesized from recent postings & public sources

What's promising

•Aircall's platform integrates seamlessly with popular CRM and helpdesk tools.
•The company is expanding its global reach with roles in EMEA, LATAM, and DACH.
•Focus on real-time analytics and data engineering shows commitment to cutting-edge technology.

What to watch

•High competition in the cloud communication space may pressure market share.
•Rapid expansion could strain internal resources and affect company culture.
•Dependence on third-party CRM and helpdesk tools may limit flexibility.

Why Aircall

•Aircall specializes in voice communication, setting it apart from broader telecom solutions.
•The platform's user-friendly interface is tailored for modern business needs.
•Strong emphasis on integration capabilities enhances customer interaction efficiency.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Aircall

Aircall

aircall.io

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Aircall is a cloud-based phone system designed for modern businesses, enabling teams to communicate effectively through voice calls and integrate seamlessly with various CRM and helpdesk tools. Their platform enhances customer interactions and streamlines workflows, making it easier for companies to manage their communication needs.