Principal Product Manager

Key Responsibilities

Product Strategy & Ownership

• Define and own product strategy for a major domain (e.g., Digital Conversion, QTI, Service Experience, Enterprise Partnerships)

• Translate company objectives into clear product vision, roadmap, and execution plans

• Identify high-leverage opportunities to increase conversion, retention, and operational efficiency

Execution & Delivery

• Lead end-to-end product lifecycle from discovery through launch and optimization

• Partner closely with Engineering, QA, UX, and Architecture to deliver scalable, high-quality solutions

• Ensure product decisions balance speed, quality, and long-term maintainability

Data-Driven Decision Making

• Define success metrics and KPIs tied to business outcomes (conversion, bind rate, retention, agent productivity)

• Leverage data, experimentation, and user feedback to inform prioritization and iteration

• Drive a culture of measurable impact, not output

Cross-Functional Leadership

• Influence senior stakeholders across Sales, Service, Carrier Partnerships, and Technology

• Align competing priorities and drive decisions in ambiguous, high-stakes environments

• Act as a bridge between business strategy and technical execution

Customer & Agent Experience

• Deeply understand agent workflows and client journeys across digital and hybrid models

• Identify friction points in quoting, binding, servicing, and bundling experiences

• Champion solutions that simplify complexity without sacrificing capability

Platform & Integration Thinking

• Drive product decisions that account for carrier integrations, APIs, and third-party dependencies

• Balance short-term wins with long-term platform scalability and extensibility

• Contribute to architectural discussions with a strong understanding of system design trade-offs

Qualifications

• 8–12+ years of product management experience, with at least 3+ years operating at a senior or principal level

• Proven track record of owning and delivering complex, high-impact products in a fast-paced environment

• Strong experience with digital platforms, APIs, and integration-heavy ecosystems

• Demonstrated ability to influence without authority across engineering, business, and executive teams

• Deep analytical skills with experience using data to drive decisions and measure impact

• Experience in fintech, insurtech, or marketplace models is strongly preferred