About the role

Aplyr's Quick Take

This role is about managing relationships with high-profile clients post-sale, ensuring they get the most out of ControlUp's products. You'll act as the main point of contact for any issues and coordinate with various teams to address customer needs. It's primarily an individual contributor role focused on customer success.

Good fit

Ideal candidates have experience in customer success or account management, particularly with enterprise clients. Strong communication skills and a proactive approach to problem-solving are essential.

Worth noting

You'll be working with major clients like Fortune 50 companies and government agencies, which can be both rewarding and demanding. The role emphasizes a 'white glove' service approach, indicating high expectations for client satisfaction.

ControlUp creates an autonomous workplace where the day runs itself.

We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows. No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.

The Role

As an Enterprise Customer Success Manager, you will be given a portfolio of top tier accounts that require white glove treatment. These will include Fortune 50 companies, hospitals, and government agencies. You will manage the post-sale relationship with that customer from a customer service perspective and be responsible for ensuring their success and improved ROI with our product suite. You will be the primary quarterback for issues that occur and have access to any resource and/or subject matter expert you require from Support, R&D, Marketing, Management, etc. to ensure success of your customers.

Skills & Tags

go product marketing

Aplyr's read

ControlUp specializes in real-time IT monitoring and analytics, attracting professionals focused on enhancing user experience and operational efficiency in diverse environments.
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What's promising