Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We support a global community of technical experts, developers, and IT professionals. We are seeking a highly technical Operations & Automation Specialist to help scale program operations, improve support experiences, and build AI-assisted workflows that increase efficiency across the program.

This role is ideal for someone who enjoys solving ambiguous problems, experimenting with new tools, and asking:

"How can we automate this?"

This is not a traditional support position. Success in this role requires a builder mindset, strong technical curiosity, and the ability to operate independently.

In This Role You Will

• Execute and improve automation workflows using AI tools, agents, command-line interfaces, and scripting.
• Create and maintain structured knowledge content to support AI-assisted workflows, prompt libraries, and knowledge systems.
• Triage and resolve technical and operational issues affecting program members.
• Investigate problems, identify patterns, and drive root cause resolution.
• Partner with stakeholders to define requirements and implement process improvements.
• Design and iterate on AI-assisted support experiences, response templates, and knowledge-grounding strategies.
• Track recurring issues and identify opportunities for automation and operational efficiency.
• Contribute to internal tooling, documentation, and self-service experiences.
• Continuously evaluate emerging AI tools and technologies that can improve workflows and increase scale.

Required Qualifications

Development & Technical Experience

• Experience building solutions using modern frameworks, cloud services, APIs, and data services.
• Hands-on experience with scripting languages such as Python, PowerShell, Bash, or similar.
• Experience working with Git-based workflows and tools such as GitHub and VS Code.
• Comfortable using command-line tools and debugging technical issues.
• Experience with issue tracking systems such as GitHub Issues, Azure DevOps, or Jira.
• Experience using AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude Code, or similar.
• Ability to quickly learn new technologies and apply them to operational challenges.

Problem Solving

• Strong troubleshooting skills and ability to navigate ambiguous scenarios.
• Demonstrated ability to identify patterns and drive process improvements.
• Ability to manage multiple priorities with minimal direction.
• Strong written communication skills and attention to detail.

Preferred Qualifications

• Experience supporting customer-facing or partner-facing programs.
• Familiarity with Azure services and cloud technologies.
• Experience with .NET technologies.
• Experience building internal tools or automation solutions.
• Exposure to prompt engineering, knowledge management, or AI workflow design.
• Experience with REST APIs and integrations.
• Experience creating reusable templates, documentation, or self-service content.

What Success Looks Like

• You proactively identify inefficiencies and automate repetitive work.
• You leverage AI tools to improve both personal productivity and team workflows.
• You are comfortable exploring unfamiliar technologies and learning independently.
• You create clarity through documentation and written communication.
• You solve problems before they become escalations.
• You continuously improve systems rather than simply react to issues.
• You operate with a high degree of ownership and minimal oversight.

Ideal Backgrounds

Candidates may come from areas such as:

• Software Engineering
• Developer Support Engineering
• Technical Program Operations
• DevOps Engineering
• Cloud Operations
• Platform Engineering
• Site Reliability Engineering
• Technical Solutions Engineering
• AI Operations and Automation

Strong candidates will demonstrate a combination of development experience, automation mindset, operational ownership, and technical curiosity.

Compensation Information

At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.

For candidates based in Washington State, the anticipated salary range is $40.87 to $50.48 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location: Remote – USA (coverage required across Pacific and Eastern Time Zones)