About the role

Aplyr's Quick Take

This role is about managing customer inquiries and supporting the e-commerce platform for Aman Essentials. You'll be the main point of contact for customers, handling orders and ensuring the website is accurate and functional. It's an individual contributor role focused on customer service and digital operations.

Good fit

Ideal candidates have 2-3 years in e-commerce or customer service, are detail-oriented, and can juggle multiple tasks efficiently. A collaborative attitude and strong communication skills are essential.

Worth noting

The role emphasizes a polished brand voice and requires hands-on management of the e-commerce site, which may appeal to those looking for a mix of customer interaction and digital operations. The position is based in London, which could limit applicants to those in the area.

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role

We are seeking a highly organized and proactive Digital Customer Care Coordinator, reporting to the Senior E-Commerce Manager to join Aman Essentials. This role sits at the heart of our online operations, combining exceptional customer communication with hands-on e-commerce support. You will be the first point of contact for our customers, delivering a consistently high standard of service across email and other digital channels, while also supporting the day-to-day upkeep of our e-commerce platform.

You will play a key role in ensuring the website remains accurate, up to date, and running smoothly; from inventory and content management to supporting campaigns and launches.

Responsibilities

Respond promptly and professionally to customer enquiries via email.
Manage customer orders, returns, exchanges, and general service-related queries.
Maintain a warm, polished, and brand-appropriate tone of voice across all customer communications.
Update website product listings, including pricing, stock levels, and product descriptions.
Review and maintain website content, ensuring accuracy, functionality, and working links.
Support product launches, campaigns, and promotional activity across the site.
Working alongside operations to ensure order tracking, reporting, and system updates are correctly in place.
Monitor customer feedback and flag recurring issues or insights to improve the online experience. Collaborate closely with the wider Digital team to ensure consistent and effective online communication.
Assist with staff website management and related internal communications.

Requirements

2–3 years’ experience in e-commerce, customer service, or a related digital role.
Excellent written and verbal communication skills with strong attention to detail.
Highly organised, efficient, and comfortable managing multiple priorities.
Experience using e-commerce or content management platforms (e.g. Shopify, BigCommerce, Magento).
Confident using Excel or Google Sheets for tracking and reporting.
A collaborative team player with a proactive, can-do attitude.

Aplyr's read

Aman offers unparalleled luxury experiences in hospitality, attracting professionals who thrive in delivering personalized and high-end services across global locations.
Synthesized from recent postings & public sources

What's promising

•Aman is renowned for its exclusive luxury resorts, appealing to high-end clientele.
•The company provides unique, personalized guest experiences that set it apart in the hospitality industry.
•Aman offers diverse career opportunities across prestigious global locations, from New York to Tokyo.

What to watch

•The luxury focus may limit career opportunities for those seeking broader hospitality roles.
•High expectations for service quality can lead to demanding work environments.
•Limited public information about employee benefits and internal career progression.

Why Aman

•Aman's properties are often located in remote, picturesque locations, offering unique work environments.
•The company emphasizes a personalized approach, allowing employees to craft bespoke guest experiences.
•Aman maintains a low guest-to-staff ratio, prioritizing intimate service and attention to detail.

Aplyr’s read is generated by AI from public sources. Was it useful?