About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Overview

As a Staff Engineer at Five9, you will work on core backend services that power our global cloud contact center platform. You will tackle complex engineering challenges at scale, remain deeply involved in coding, and contribute to a culture that values craftsmanship, innovation, and technical excellence—while mentoring others and shaping best practices.

What You’ll Do

Design, develop, and optimize high-performance microservices using Java and Spring Boot
Write clean, maintainable, and testable code with a strong focus on scalability, reliability, and performance
Take ownership of services end-to-end — from design and implementation to deployment, monitoring, and ongoing operations
Collaborate with architects and senior engineers on system design, technical reviews, and problem-solving
Ensure services meet SLAs, performance metrics, and security standards
Contribute to improving CI/CD pipelines, automation, and observability to reduce manual effort and improve service reliability
Provide technical guidance and mentorship to mid-level and junior engineers through code reviews, pairing, and knowledge sharing
Stay current with evolving technologies and help evaluate and adopt tools that strengthen our platform

What You Bring

Strong debugging and problem-solving skills, with the ability to dive deep into complex production issues
7–10 years of development experience in Java microservices
Deep expertise in Java, with strong experience in Spring / Spring Boot
Proven ability to build and operate distributed, cloud-native microservices at scale
Strong experience with GCP services (GKE, Pub/Sub, BigQuery, CockroachDB, Redis)
Experience with Kubernetes, containerization, and CI/CD pipelines (GitLab or similar)
Practical knowledge of SQL and NoSQL databases and caching strategies
Solid understanding of system design, data structures, algorithms, and performance optimization
Understanding of product architecture
Comfortable leveraging agentic coding tools and AI-assisted development environments to enhance productivity and code quality

Nice to Have

Experience in latency-sensitive, high-throughput systems
Familiarity with Looker, analytics pipelines, and large-scale reporting systems
Familiarity with Agile methodologies, JIRA, Confluence, and end-to-end testing practices
Exposure to frontend technologies such as React and TypeScript

Technology & Tools

Languages & Frameworks: Java, Spring, Spring Boot
Cloud & Infrastructure: GCP (GKE, Pub/Sub, BigQuery, CockroachDB, Redis), Kubernetes
DevOps & CI/CD: Git, GitLab CI/CD
Collaboration & Documentation: Swagger, JIRA, Confluence

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Skills & Tags

react java typescript go gcp kubernetes ai frontend

Aplyr's read

Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
Synthesized from recent postings & public sources

What's promising

•Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
•The company is investing heavily in AI and automation, indicating a forward-thinking approach.
•Recent hires suggest robust growth and a diverse range of career opportunities across global locations.

What to watch

•Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
•Rapid technological changes require constant adaptation, potentially straining resources.
•Limited public information about employee satisfaction and company culture could concern potential applicants.

Why Five9

•Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
•The focus on AI-driven customer experience solutions highlights its commitment to innovation.
•A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Five9

Five9

five9.com

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Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.