Sr. Manager, Insights - Riftbound

The Insights discipline helps empower Rioters' decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for players around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of players is critical to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

As a Senior Manager, Insights on Riftbound, you’ll join the Insights discipline – the group of researchers, analysts, data scientists, and strategists responsible for solving problems and executing analyses that enable Rioters to make difficult decisions with confidence. You’ll be tasked with leading the Insights discipline as Riftbound continues to grow and integrate insights to inform the features, systems, and experiences of the game. Your background in data analysis, research, and strategic decision-making will ensure that you’re an effective advocate for players and can provide mentorship to grow the Insights team members. You’ll be accountable for the entire Insights ecosystem of Riftbound, ensuring that Riftbound is data-informed in all its domains (the core game experience, publishing, and marketing efforts, organized play experiences, etc.). You’ll serve as the craft lead for the analyst and researcher skillset. You’ll also serve as a critical advisor for Riftbound’s leadership team and ensure Insights is well-positioned to advise and support them. You will report directly to the Executive Producer of Riftbound.

Responsibilities:

• Support product ecosystem leadership by ensuring Riftbound products and strategies have impact effectively measured; contribute to a culture of continuous learning across the Riftbound organization
• Partner with product ecosystem leadership by giving input on strategic and product choices
• Work closely with product ecosystem leadership to monitor the health of Riftbound across the ecosystem, providing insights and recommendations around engagement, retention, monetization, sentiment, the player experience funnel, and other critical areas determined alongside the Riftbound leadership team
• Partner with Riftbound leadership to ensure a strong understanding of the global audience experience across the full range of the game ecosystem’s offerings (core game, esports, publishing, entertainment, etc.)
• Support Riftbound leadership in decision making around the multiple product touchpoints of Riftbound
• Be an effective advocate for players and provide strategic guidance about their wants, needs, and behaviors
• Work with analysts and researchers to generate frameworks and insights that support gameplay content, cosmetic content, metagame systems, publishing efforts, etc. for all aspects of the game
• Ensure insights generated by the team are appropriately shared and accessible inside the Riftbound organization as well as to the broader Riot organization
• Develop and maintain deep knowledge and domain expertise about Riftbound and the broader strategy game space
• Develop, communicate, and implement the vision, roadmap, and operational strategy for the Insights team to deliver against Riftbound’s needs
• Accountable for staffing and managing a team that will support the full range of Riftbound’s Insights needs
• Ensure Insights Rioters within the entire game team (dev, publishing, and esports) deliver high-value outcomes, meet expected quality bars and discipline standards, and effectively integrate with their teams; work with the team on setting and maintaining high performance standards
• Lead, mentor, and support career growth for Insights Rioters on the team
• Participate as a leader in the Product Insights organization, collaborating with other game Insights leaders and central Product Insights team leaders to ensure Riot’s Product Insights needs are met
• Collaborate with central Product Insights teams, and Riot-level corporate strategy and business health teams to contribute to the overall decision making space of Riftbound
• Collaborate with partners across a range of domains across Product Insights to ensure Insights can be effective and has its infrastructure needs met
• Work with the Data organization to design and implement new systems for collection, reporting, and application of data
• Partner with Business Operations and Finance to support strategic planning activities for Riftbound

Required Qual