About the role
Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
JOB QUALIFICATIONS
High school diploma or equivalent.
2+ years of work experience in a related job discipline.
Primary Location
Lincoln Building
Schedule
Full time
Shift
Day (United States of America)
Department
HME Oxygen
Employee Status
Regular
FTE
1
Weekly Hours
40
*Expected Starting Pay Range
*Annualized pay may vary based on FTE status
$18.16 - $22.25
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
One of the nation's America’s Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Aplyr's read
Cincinnati Children's Hospital and Medical Center is a leading non-profit pediatric institution focused on advancing child health through innovative care, research, and education.
What's promising
- •Renowned for pioneering pediatric research and clinical care excellence.
- •Offers diverse roles, from clinical to research, fostering career growth.
- •Strong emphasis on education and training for healthcare professionals.
What to watch
- •High-pressure environment due to critical nature of pediatric care.
- •Limited public information about work-life balance for staff.
- •Potential for emotional stress given focus on child health issues.
Why Cincinnati Children’s Hospital and Medical Center
- •Dedicated to pediatric healthcare with a strong research component.
- •Non-profit status emphasizes mission-driven work over profit motives.
- •Collaborative environment with opportunities for interdisciplinary research.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Cincinnati Children’s Hospital and Medical Center
Cincinnati Children's is a non-profit pediatric hospital and research institution dedicated to improving child health through patient care, research, and education.
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