About the role

Aplyr's Quick Take

This role is about being the technical lead for major clients, helping them maximize their use of Orca's cloud security platform. You'll engage with various stakeholders, from executives to security teams, ensuring they understand and utilize the product effectively. It's a mix of technical expertise and relationship management, rather than a traditional support role.

Good fit

This position is ideal for someone with a strong technical background in cloud security and experience managing client relationships. Candidates should be comfortable working with high-level executives and have a proactive, strategic mindset.

Worth noting

The role emphasizes a collaborative culture with accessible executives, which is a positive sign for employee engagement. However, the specifics of day-to-day responsibilities are somewhat vague, which may require adaptability.

Big Ideas. Real People.

At Orca, in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, has quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod.

We’re looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security. Ready to dive in and swim with our pod?

Highlights

High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

About the Role

As a Customer Success Engineer for Strategic Accounts, you’ll be the technical quarterback for Orca’s largest and most complex customers. You’ll partner closely with executives, architects, and security teams to ensure they unlock the full value of the Orca Platform, driving adoption, expanding use cases, and shaping long-term cloud security strategies.

You’ll combine deep technical expertise with strategic relationship management, serving as the bridge between our customers and Orca’s product, engineering, and go-to-market teams. From on-site visits to executive workshops, you’ll ensure customers achieve measurable outcomes and see Orca as a critical part of their cloud security transformation.

What You’ll Do

Serve as the trusted technical advisor for Orca’s most strategic customers.
Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.
Drive deployment, expansion, and operational excellence through architecture reviews and best practice guidance.
Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies.
Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering.
Present platform value and innovation in executive-level business reviews.
Collaborate with Sales on renewals, expansions, and long-term strategic growth.
Provide insights and feedback to influence Orca’s product roadmap and customer experience.

What You Bring

5+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).
Proven experience with enterprise cloud environments (AWS, Azure, GCP).
Hands-on knowledge of
Skills & Tags
go rust aws gcp azure kubernetes ai devops

Aplyr's read

Orca Security excels in cloud security, offering cutting-edge solutions for identifying vulnerabilities. Ideal for tech-savvy professionals passionate about cybersecurity innovation.
Synthesized from recent postings & public sources

What's promising

•Orca Security offers a pioneering platform for cloud security, enhancing visibility and protection.
•The company is rapidly expanding, with numerous senior roles in product management and engineering.
•Strong focus on AI and data security, attracting top talent in these fields.

What to watch

•High competition in the cybersecurity market may challenge Orca's growth.
•Rapid expansion can strain resources and affect company culture.
•Limited public information about financial stability and long-term viability.

Why Orca Security

•Orca Security's platform provides comprehensive visibility across entire cloud infrastructures.
•The company emphasizes AI integration in its security solutions.
•Orca Security attracts talent with specialized roles in cutting-edge security research.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Orca Security

Orca Security

orca.security

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Orca Security is a cloud security company that provides comprehensive visibility and protection for cloud environments. Their innovative platform enables organizations to identify and remediate security vulnerabilities across their cloud infrastructure, enhancing overall security posture and compliance.