About the role

Aplyr's Quick Take

This role is about helping customers successfully implement and use Redpanda's data streaming solutions. You'll be hands-on, working directly with clients to design systems, troubleshoot issues, and create integrations. It's primarily an individual contributor role focused on customer success in a technical capacity.

Good fit

Ideal candidates have over 7 years in customer-facing tech roles, particularly with distributed systems. A collaborative approach and strong communication skills are essential for engaging with clients and internal teams.

Worth noting

The salary range is quite high for a Customer Success Engineer, indicating the demand for expertise in this niche area. The role also emphasizes creating content and documentation, which is less common in similar positions.

Redpanda is pioneering the Agentic Data Plane (ADP) - a new category in AI infrastructure that makes it simple and secure to connect AI agents with enterprise data and systems. Built on a multi-modal data streaming engine, Redpanda empowers agentic applications that reason and act in real-time with speed, autonomy, and precision.

Global leaders including Activision Blizzard, Cisco, Moody's, Texas Instruments, Vodafone and 2 of the top 5 banks in the U.S. rely on Redpanda to process hundreds of terabytes of data a day.

Backed by premier venture investors Lightspeed, GV and Haystack VC, Redpanda is a diverse, people-first organization with teams distributed around the globe.

About the Role

Come and join our rapidly growing Customer Success Engineering team! As a Solutions Architect, you will help us ensure the success of Redpanda customers. This could range from running workshops with customers to getting them up and running on Redpanda products, and/or helping to architect a full end-to-end data streaming system with Redpanda as the core solution.

You Will:

Spend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customers
Be prolific in sharing content and best practices both internally and externally
Work alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellence
Design and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirements
Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience
Identify and resolve technical barriers to production readiness, performance optimization, and expanded use cases
Build tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience

You Have:

7+ years of prior experience in a customer facing role working hands on with distributed systems technologies similar to Redpanda
Experience with creating blog content and/or documentation on the production use cases and solutions
Outstanding consulting skills, able to easily context switch between internal teams and customers, from code to whiteboard, from support to engineering
Comfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Javascript)
Experience working with distributed systems such as Kafka, Spark, Hadoop, Cassandra, etc
Good understanding of security technology (TLS, SASL, Kerberos, OAuth, OIDC etc.)
Knowledge of different cloud vendors ( AWS, GCP and Azure)
An Understanding of the fundamentals of high availability and disaster recovery and are able to design HA/DR solutions to meet customer needs and constraints
Passion for working on complex technical problems and have a strong understanding of modern data infrastructures and streaming technologies
Strong ability to build relationships with our partners, customers, and open-source users
Collaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experience
Flexibility to travel to meet customers, attend events or conferences (up to 25%)
Experience with Kubernetes or Ansible a plus

U.S. base salary range for this role is $175,000 - $206,000, not including bonus and/or commission. Our salary ranges are determined by role, level, and location. As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary. Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness. You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them.

#LI-Remote

Skills & Tags

python java javascript go rust aws gcp azure

Aplyr's read

Redpanda Data offers a modern streaming data platform, attracting engineers focused on real-time data solutions and innovative cloud technologies.
Synthesized from recent postings & public sources

What's promising

•Redpanda Data's platform is designed for high performance, appealing to engineers interested in cutting-edge data streaming.
•The company is expanding its global presence, hiring roles in diverse locations like Poland and Austin, Texas.
•Redpanda Data emphasizes innovation in AI and real-time data, attracting talent in these rapidly growing fields.

What to watch

•Limited public information about Redpanda Data's long-term financial stability may concern risk-averse applicants.
•The fast-paced nature of a startup may not suit those seeking stability and well-defined processes.
•Potential applicants might find the niche focus on data streaming limiting if seeking broader tech exposure.

Why Redpanda Data

•Redpanda Data's focus on agentic data planes sets it apart in the data streaming landscape.
•The company's commitment to real-time data innovation attracts engineers passionate about cutting-edge technology.
•Redpanda Data offers opportunities to work on AI advancements within the data streaming context, appealing to tech-forward professionals.

Aplyr’s read is generated by AI from public sources. Was it useful?