IT Production Support Specialist

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

Key Responsibilities

• Provide Level 1 and Level 2 helpdesk support for Hub Management Systems, Message Queues (MQ), and system interfaces

• Perform diagnostic analysis to identify root causes of reported issues and recommend appropriate corrective actions

• Managing and troubleshooting message flows, including SSL/TLS, connectivity and security configurations on MQ servers

• Provide guidance, assistance, coordination, and follow-up for business users on application, interface, and component issues

• Support the execution of routine administrative, maintenance, and technical tasks as assigned

• Act as a facilitator for system change requests and problem-resolution discussions involving business users and vendors

• Perform health checks, monitoring, and security patching for MQ servers in CNFDA

• Coordinate with TSG and Corp resources for troubleshooting of MQ servers when required

• Maintain system documentation including User Manual, Administration Guide, Data Flow Diagrams, RACI and Escalation Process

• Plan, coordinate, and support release and deployment activities as required

• Provide system compliance support, including Disaster Recovery exercises and web security scanning initiatives

• Liaise with business users and vendors to coordinate and support User Acceptance Testing (UAT) activities

• Conduct regular reviews of vendor support performance and develop action plans as necessary

 Requirements 

• Bachelor’s degree in Computer Science, Computer Studies, or a related discipline

• 3–4 years of experience in Java or .NET application/system support

• Familiar with IBM MQ support including configurations, queues/channels setup and monitoring

• Knowledge of the software development lifecycle (SDLC) and software engineering practices

• Structured, detail-oriented, and well organized

• Good communication and interpersonal skills

• Responsible and able to work independently while performing well under pressure

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.