Technician II Telecommunications

Job Details

This position provides intermediate technical support for voice and data communication systems. This role bridges entry-level tasks and advanced engineering responsibilities, focusing on installation, configuration, maintenance, and troubleshooting of telecommunications infrastructure across enterprise environments.

Job Description

Summary
This position provides intermediate technical support for voice and data communication systems. This role bridges entry-level tasks and advanced engineering responsibilities, focusing on installation, configuration, maintenance, and troubleshooting of telecommunications infrastructure across enterprise environments.

Job Duties

• Diagnose and resolve moderate complexity issues in voice and data circuits (SIP, T1, PRI).
• Configure and maintain VoIP, PBX, and related voice systems; assist with upgrades and migrations.
• Provide guidance to junior technicians and assist in knowledge transfer.
• Work with carriers and vendors for circuit troubleshooting and service optimization.
• Ensure adherence to E911, security, and organizational standards.

Minimum Qualifications

• High School Diploma/GED
• 3 years related work experience
• Solid understanding of telephony protocols and/or TDM (PRI, T1)
• Proficiency in VoIP infrastructure design and Cisco Call Manager configuration.
• Familiarity with network monitoring and management tools.
• Ability to perform root cause analysis and implement corrective actions.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Associate’s Degree

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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