Process Quality Analyst – Finance / Shared Services

Working Conditions:
• Standard office environment when onsite. 5-day RTO at Pasay office.
• While primarily mid-shift, schedule flexibility is essential as the position may require varying shifts, including nights.
• Prepared to work during holidays and overtime as business needs dictate.
• Expected to talk to internal customers to resolve issues.
•Experience in quality audit / quality control / quality assurance and audit processes in finance operations

Amazon is seeking a Quality Control Analyst to drive quality excellence across Finance Operations for Accounts Payable and Accounts Receivable processes. You will conduct regular audits, analyze results to identify trends and root causes, and prepare data-driven reports for team leaders. Your responsibilities include supporting Standard Operating Procedures development, assisting with training initiatives, participating in quality calibration sessions, and maintaining accurate quality metrics documentation. The ideal candidate brings extensive quality experience with solid finance operations knowledge, exceptional attention to detail, and strong reporting skills. Knowledge of Operational Excellence principles or LEAN Six Sigma basics is highly valued, along with confidence to interact with senior management and propose continuous improvement initiatives.


Key job responsibilities
• Conduct regular quality audits based on established parameters for Accounts Payable (AP) and Accounts Receivable (AR) processes
• Analyze audit results to identify trends, root causes, and improvement opportunities
• Prepare and deliver clear, data-driven reports on quality performance to team leaders
• Support the development and maintenance of Standard Operating Procedures (SOPs)
• Assist with training initiatives for new hires and tenured analysts
• Participate in quality calibration sessions with stakeholders
• Support process improvement projects and simple automation initiatives
• Maintain accurate documentation and tracking of quality metrics
• Escalate identified risks and roadblocks to appropriate leadership
• Provide hands-on operational support during peak periods or critical business needs, including direct case/accounts processing when required
• Support and deliver other tasks that will be assigned as required by the business

Basic Qualifications

- Completed a Bachelor's Degree
- Background in Accounts Receivable and/or Accounts Payable is required
- 1-3 years of experience in Quality role
- Excellent written and verbal communication skills
- Demonstrated ability to plan, organize, and execute learning interventions and projects from concept to completion
- Proven track record in creating process improvement projects or interventions
- Proficient in MS Office

Preferred Qualifications

- Familiarity with quality audit tools or learning management systems (LMS)
- Experience with financial systems (Oracle Financials, SAP, or other ERP
- tools)
- Experience working with multi-cultural, multi-national teams
- Excellent organizational and time-management skills
- Experience in AI products and solutions
- Exposure to AI-assisted quality or language analysis tools is a plus
- Flexible in schedule and work load

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.