Operations Manager, Inbound

Who We Are: 

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery. 

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth. 

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. 

Cart.com Fast Facts: 

• 6,000+ customers worldwide 

• 1,600+ employees globally 

• 18 warehouses nationwide, totaling over 10 million square feet of space 

• Headquartered in Houston, TX with international offices in Mexico and Poland 

Our values: 

Cart.com is building a company that is committed to living out these 6 core values: 

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. 

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. 

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. 

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. 

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. 

• Remember to be human: We work hard, but we leave room for the people, places and things that we love. 

Onsite: 
This position is open to applicants or individuals who are located in or around  Dallas TX and able to work 1st scheduled 8AM-4PM with flexibility for longer hours based off of business and peak needs. 

The Role:  

The Inbound Operations Manager leads key functions within the fulfillment center, including receiving, returns, putaway, and replenishment. This role is responsible for managing inbound flow, client scheduling, and ensuring inventory accuracy across a multi-client 3PL operation serving both E-commerce (DTC) and/or Wholesale (B2B) customers. 
 

This leader oversees several managers and supervisors, with direct responsibility for  team members across multiple shifts. The role includes ownership of automated pick modules, kitting operations, and order fulfillment processes. 
 

This position plays a critical role in delivering operational excellence and client satisfaction. The ideal candidate is a results-driven, motivational leader who thrives in a dynamic, high-volume environment and is passionate about continuous improvement and team development. 

What You’ll do: 

The Inbound Operations Manager is responsible for leading all inbound functions within the fulfillment center, including receiving, returns processing, putaway, and replenishment. This role ensures smooth material flow, accurate inventory management, and effective labor planning to meet client expectations and operational goals. 
 

Key Responsibilities: 

• Oversee receiving, returns, putaway, and replenishment operations across multiple shifts. 

• Manage inbound scheduling and communication with clients to ensure timely and accurate processing. 

• Lead and develop a team of managers, supervisors, and associates—approximately 100+ team members. 

• Ensure staff are trained on warehouse management systems (WMS) and standard operating procedures (SOPs). 

• Drive inventory accuracy through cycle counts, physical inventories, and shrink reduction strategies. 

• Align labor planning with client forecasts and operational capacity, optimizing performance and cost. 

• Monitor and improve key performance indicators (KPIs), including units per hour (UPH) and service levels. 

• Maintain organized forward pick and reserve locations for over 100,000 SKUs. 

• Communicate capacity constraints and operational needs to support company growth and efficiency. 

• Foster a safe, collaborative, and high-performing team environment through mentorship and consistent communication. 

Who You Are: 

• Detail-oriented, process-driven leader. 

• Strong communicator with client-facing skills. 

• Motivator who thrives on accuracy and speed. 

What You’ve Done: 

• 5+ years in operations 

• 2+ years inbound leadership experience 

• 3+ years supervisory/manager experience. 

• WMS and inventory management systems knowledge. 

• Experience with 3PL inbound  

Physical Work Environment: 

• Ability to work weekend 1st shift schedule 

• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.). 

• Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items) 

• Able to maintain attention and concentration for extended periods of time 

• Able to work overtime including extended schedules during peak seasons.