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Verified active · 18h ago

Regional Manager of Customer Success

MegaportMegaport·Telecommunications / Cloud Services

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~6 min

Lever

Posted

62 days

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About the role

About Megaport
We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.
Our Team Culture
We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role

Reporting to the Head of Global Customer Success, the Regional Sales Manager will lead a revenue-driven Customer Success team responsible for protecting and expanding recurring revenue across the APAC portfolio.

This role sits at the intersection of retention and expansion. You will drive Net Revenue Retention (NRR) performance by developing a team of commercially-minded CSMs who proactively grow accounts, forecast accurately, and execute disciplined renewal and expansion strategies.

You will be accountable for regional revenue performance, expansion pipeline health, renewal execution, and churn mitigation, ensuring alignment with Sales, Finance, and Executive leadership.

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Aplyr's read

Megaport revolutionizes connectivity with its Network as a Service platform, attracting tech-savvy professionals eager to innovate in cloud and data center solutions.

Synthesized from recent postings & public sources

What's promising

  • Megaport's platform simplifies multi-cloud connectivity, appealing to businesses seeking efficient digital transformation.
  • The company is expanding globally, offering diverse career opportunities in various regions.
  • Focus on cutting-edge technology attracts tech enthusiasts eager to work on innovative solutions.

What to watch

  • Highly competitive industry may pressure Megaport to continuously innovate to maintain market position.
  • Rapid expansion could strain resources and impact employee workload.
  • Dependence on cloud service providers may pose strategic risks.

Why Megaport

  • Megaport's NaaS platform allows seamless integration with major cloud providers, differentiating it from traditional telecom companies.
  • The company offers a unique self-serve model for network provisioning, enhancing user control.
  • Strong partnerships with leading cloud service providers bolster its market position.

Aplyr’s read is generated by AI from public sources. Was it useful?

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About Megaport

Megaport is a global Network as a Service (NaaS) provider that enables businesses to connect to multiple cloud services and data centers through a single platform.

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