About the role
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Northern Trust is looking for a Salesforce Support Technical Lead. Candidate will be responsible for overseeing the daily support and administration of Salesforce environments. He will also be responsible for collaborating with Development architects and Product team to diagnose the issues/bugs reported by business partners and drive the resolution for the same. Candidate will also need to have hands on modifying small changes to Apex codes, making configuration changes and customize lightning flows, managing custom integrations, creating reports and handling support issues. This individual should be serving as SME for Salesforce operations to business partners, product team and internal management stakeholders.
Major Responsibilities
Function as Salesforce specialist cum developer responsible for the support of multiple salesforce applications within the Northern Trust Org
Oversee the daily operations, maintenance, and support of Salesforce ensuring high availability and reliability. Use ServiceNow to manage team workload distribution and track incident/request progress.
Daily administration and support of Salesforce CRM system including managing user setup, roles and security, territory management, customization of objects, fields, record types, and page layouts.
Development of triggers, custom objects, lightning flows, Visualforce pages, and small enhancement to Apex / Batch classes.
Develop and create customized reports and dashboards within Salesforce CRM.
Own the support and enhancements of CPQ processes such as quoting, pricing, product configuration in collaboration with product team.
Collaborate closely with solution architects, product team and other related staff to accomplish Salesforce project deliverables w.r.t Support operations.
Perform data management activities including data loads and data calean up jobs as per business requirement.
Serve as a Salesforce SME resource to business partners and to internal management stakeholders.
Lead the Salesforce team in SWAT or Critical Incident calls and collaborate with cross functional teams to drive the issue to resolution.
Perform unit and system testing of code, components, and integrations.
Create and maintain technical documentation and SOP documentations for Salesforce functionalities and integrations with 3rd party systems.
Drive continuous improvement across the team in support processes, automation, and knowledge sharing.
Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
Cross-train peers and mentor junior teammates to strengthen overall team capability.
Work with internal management stakeholders to collect essential data or create any performance metrics reports as and when required by business.
Stay updated on key technological trends & changes from Salesforce and identify opportunities to integrate them into current organizational processes.
Required Knowledge and Skills
10+ years hands on experience as Salesforce Administrator / Developer including Sales / Service Cloud.
7-10 years experience in ITSM tools like Service Now, Incident management, Problem/Change management.
7+ years’ experience in data architecture and data migration.
Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets, Territory management, Roles, Profiles, Sharing Rules).
3+ years’ experience into Salesforce CPQ.
Hands on experience with Omnistudio and Omniscripts.
5-7 years of experience on debugging integration issues related to Informatica/ETL Data laod, REST API, Platform events, Streaming API.
Development experience to enhance small Apex codes / Batch classes.
Excellent troubleshooting skills in LWCs & ability to translate business needs into practical Salesforce solutions.
Experience with Agile methodology and tools (e.g. ADO, Azure, Confluence, etc.)
Experience in Salesforce deployments using Copado and GitHub
Strong communication and interpersonal skills.
Additional Preferred Knowledge and Skills
Certified Salesforce Administrator (Mandatory)
Certified Salesforce Platform Developer I / Salesforce Platform App Builder (Mandatory)
Salesforce CPQ preferred.
Good to have experience with Salesforce Financial Service Cloud.
Good to have Salesforce Lightning development experience.
Good to have experience with 3rd party tools like Marketo, Seismic, Qualtrics, Discovery Framework.
Experience with defect-management and testing-automation tools.
Experience
Bachelor's Degree in Computer Science or equivalent relevant, proven work experience
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.
Aplyr's read
Northern Trust stands out in financial services with a focus on institutional clients and affluent individuals, attracting professionals in investment management and asset servicing.
What's promising
- •Strong reputation for stability and trust in the financial services industry.
- •Diverse career opportunities across investment management, asset servicing, and banking.
- •Commitment to innovation with roles in digital product management and cybersecurity.
What to watch
- •Highly competitive industry with pressure to maintain cutting-edge technology.
- •Potential for limited upward mobility in certain specialized roles.
- •Complex regulatory environment may impact operational flexibility.
Why Northern Trust
- •Focus on serving corporations and affluent individuals sets it apart from retail banks.
- •Extensive global network supports international career opportunities.
- •Emphasis on client relationships and personalized service differentiates it from larger financial institutions.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Northern Trust
Northern Trust is a financial services company that provides investment management, asset servicing, and banking solutions to corporations, institutions, and affluent individuals.
