About the role

Aplyr's Quick Take

This role is for an Integration Engineer focused on helping clients integrate a card-issuing API. You'll be the main technical contact, providing hands-on support and troubleshooting issues from setup to post-launch. It's an individual contributor role that requires strong technical skills and client interaction.

Good fit

Ideal candidates have 2+ years in a technical client-facing role, especially with API integrations. If you're proactive, detail-oriented, and comfortable communicating in both English and Mandarin, you'll likely thrive here.

Worth noting

The role is based in Shenzhen, which may limit applicants to those already in or willing to relocate to China. The emphasis on client success and hands-on support suggests a high level of engagement with clients, which could be demanding.

We are hiring for one of our ecosystem projects. We are hiring an Integration Engineer to serve as the primary technical point of contact for clients, providing hands-on support, resolving integration-related queries, and offering ongoing technical assistance post-launch. The ideal candidate will have expertise in API integrations, excellent communication skills in English and Mandarin Chinese, and a strong commitment to client success. This role requires to be based in Shenzhen.

Key Responsibilities

Guide clients step-by-step through the technical integration of the card-issuing API, from initial setup to full deployment.
Serve as the main technical contact, providing hands-on support, answering integration questions, and delivering continuous post-launch technical assistance.
Debug and resolve technical issues in sandbox and production environments, collaborating with clients to identify and implement solutions.
Perform technical configuration tasks, including whitelisting, credential setup, and other system configurations.
Create and maintain clear, comprehensive technical documentation to support clients and streamline their integration process.
Provide timely, effective first-line technical support via client communication channels (e.g., Slack, WhatsApp).
Translate client feedback and integration challenges into actionable insights for internal Software Engineering teams to enhance the API and services.
Collaborate with Sales, Product, and Engineering teams to ensure a seamless client experience from initial engagement through successful integration and beyond.

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, or a related field is preferred.
2+ years in a client-facing technical role (e.g., Integration Engineer, Solutions Engineer, or Technical Account Manager) with a focus on API integrations.
Proven ability to guide clients through complex technical processes with hands-on support.
Expertise in working with and troubleshooting RESTful APIs.
Strong problem-solving skills with a methodical approach to diagnosing and resolving integration issues.
Experience creating and maintaining clear, user-friendly technical documentation.
Proactive, client-focused mindset with a strong sense of ownership over client success.
Ability to collaborate effectively with cross-functional teams, including software development.
Familiarity with financial technology (FinTech), blockchain, or cryptocurrency is a plus.
Exceptional written and verbal communication skills in English and Mandarin Chinese.

Skills & Tags

go ai product sales

Aplyr's read

Hyphen Connect is a tech innovator in connectivity solutions, employing diverse roles from risk management to marketing, with a strong focus on Mandarin speakers.
Synthesized from recent postings & public sources

What's promising

•Hyphen Connect is at the forefront of connectivity technology innovation.
•The company offers diverse roles, from risk management to tech consultancy.
•Opportunities for Mandarin speakers are abundant, indicating a focus on Asian markets.

What to watch

•High demand for Mandarin speakers may limit opportunities for non-speakers.
•The company appears to have a high turnover in compliance roles.
•Limited public information about company culture and work-life balance.

Why Hyphen Connect

•Hyphen Connect bridges traditional and decentralized finance roles.
•The company emphasizes roles in both tech and financial compliance sectors.
•Focus on Mandarin-speaking roles suggests strategic alignment with Asian markets.

Aplyr’s read is generated by AI from public sources. Was it useful?