AI Transformation Change & Adoption Lead

The Microsoft Customer and Partner Solutions (MCAPS) AI Transformation Office (AITO) is driving a fundamental shift in how Microsoft’s commercial business operates—enabling sellers to accelerate their own AI transformation with credibility and trust built from our experience as customer zero. This transformation requires bold, human-centered, AI-first change motions that accelerate adoption, reshape culture, and scale new ways of working across the organization. 

Each day is different in the AI Transformation organization. The AI Transformation Change & Adoption Lead role requires an individual who is self-motivated, adaptive, self-directed, and proactive. This individual is comfortable with ambiguity and brings clear, impactful communication in a complex, heavily matrixed environment, while driving high-quality results. AI Transformation team members are expected to uphold the team’s philosophy of operating with a growth mindset, grounded in the highest levels of integrity, inclusivity, and trust. 

This role focuses on advising and practicing change in the agentic age. The individual will work with peers and leadership to advance the human-centered change strategy—developing change interventions and impactful experiences for critical roles, functions, and moments that matter—as AI and automation transform how work is done across Microsoft Customer and Partner Solutions. 

Change Advisory & Activation Planning 

• Serves as a senior change practitioner on integrated change and activation efforts, translating business strategy into practical, people-centered approaches that drive field impact. 

• Provides advisory input to partner teams to inform change plans, ensuring alignment with business priorities, operating realities, and readiness considerations. 

• Leads defined initiatives or workstreams as a virtual team lead, coordinating across functions to deliver outcomes through influence rather than formal authority. 

Customer Zero & Internal Activation 

• Leads complex internal activation efforts as a Customer Zero practitioner, applying firsthand experience with Microsoft solutions to inform adoption strategies and scalable best practices. 

• Synthesizes learnings, gaps, and feedback from internal experiences to inform enablement, change recommendations, and future-state ways of working. 

• Partners with adjacent teams to ensure field and stakeholder readiness for customer-facing scenarios, contributing insights that improve consistency and effectiveness. 

Insight Generation & Thought Leadership 

• Gathers and analyzes qualitative and quantitative input from field, partner, and internal stakeholders to generate actionable insights that inform change and program decisions. 

• Develops executive-ready change and activation artifacts (e.g., presentations, frameworks, guidance) and uses data and storytelling to influence decisions and align stakeholders. 

Program Execution & Performance Management 

• Leads a portfolio of change and activation initiatives, defining success measures and performance metrics, recommending course corrections, and connecting outcomes to business impact. 

Other 

• Embody our culture and values 

Required Qualifications   

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years of experience in change management, program management, process management, or process improvement   

• OR equivalent experience  

Preferred Experience 

• Master's Degree in Business, Operations, Finance, or related field AND 8+ years of experience in change management, program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years of experience in change management, program management, process management, or process improvement OR equivalent experience 

• Experience driving AI transformation within a technology and/or consulting environment 

• Hands-on experience driving adoption in complex, matrixed environments across multiple stakeholders, geographies, and functions 

• Ability to communicate clearly in writing and verbally across levels, tailoring message and style to different audiences and channels 

• Demonstrated negotiation skills, with the ability to influence change across the organization and address resistance and barriers 

• Extensive experience with cross-group collaboration, working across diverse stakeholders to build partnerships, define benchmarks, and execute initiatives