AI Transformation Change & Adoption Lead

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Change Advisory & Activation Planning

• Serves as a senior change practitioner on integrated change and activation efforts, translating business strategy into practical, people-centered approaches that drive field impact.
• Provides advisory input to partner teams to inform change plans, ensuring alignment with business priorities, operating realities, and readiness considerations.
• Leads defined initiatives or workstreams as a virtual team lead, coordinating across functions to deliver outcomes through influence rather than formal authority.

Customer Zero & Internal Activation

• Leads complex internal activation efforts as a Customer Zero practitioner, applying firsthand experience with Microsoft solutions to inform adoption strategies and scalable best practices.
• Synthesizes learnings, gaps, and feedback from internal experiences to inform enablement, change recommendations, and future-state ways of working.
• Partners with adjacent teams to ensure field and stakeholder readiness for customer-facing scenarios, contributing insights that improve consistency and effectiveness.

Insight Generation & Thought Leadership

• Gathers and analyzes qualitative and quantitative input from field, partner, and internal stakeholders to generate actionable insights that inform change and program decisions.
• Develops executive-ready change and activation artifacts (e.g., presentations, frameworks, guidance) and uses data and storytelling to influence decisions and align stakeholders.

Program Execution & Performance Management

• Leads a portfolio of change and activation initiatives, defining success measures and performance metrics, recommending course corrections, and connecting outcomes to business impact.

 Other

• Embody our culture and values

Required Qualifications  

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years of experience in change management, program management, process management, or process improvement 
  • OR equivalent experience 

Preferred Experience

• Master's Degree in Business, Operations, Finance, or related field AND 8+ years of experience in change management, program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years of experience in change management, program management, process management, or process improvement OR equivalent experience
• Experience driving AI transformation within a technology and/or consulting environment
• Hands-on experience driving adoption in complex, matrixed environments across multiple stakeholders, geographies, and functions
• Ability to communicate clearly in writing and verbally across levels, tailoring message and style to different audiences and channels
• Demonstrated negotiation skills, with the ability to influence change across the organization and address resistance and barriers
• Extensive experience with cross-group collaboration, working across diverse stakeholders to build partnerships, define benchmarks, and execute initiatives

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.