Account Supervisor / Owner’s Club Strategy & Program Specialist (Embedded Role)

Confirmed live in the last 24 hours

VML (Wunderman Thompson)

Costa Mesa, California, United States

On-site

Posted May 8, 2026

Job Description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Owner'sClub &Program Specialist (Embedded Role)

Automotive Owner’s Club | CX Strategy & Loyalty Support

Role Overview

The Owner’s Club Strategy & Program Specialist supports the ongoing development and evolution of a automotive client ’s Owner’s Club program by contributing expertise in loyalty strategy, customer engagement, and Customer Lifetime Value (CLV). This role is an embedded partner to our automotive client’s Owner Engagement team and their agency partners, helping to strengthen the program’s value proposition and identify opportunities for enhancement. While this position includes coordination, its primary value is bringing informed perspective and actionable recommendations—not traditional account management alone.

About the Program

The Owner’s Club is a loyalty and engagement initiative designed to build long-term relationships with owners through exclusive benefits, personalized communications, and curated experiences. The program supports engagement, retention, and an enhanced ownership experience across the lifecycle.

Key Responsibilities

Loyalty Strategy Support & Program Optimization

Support evolution of the Owner’s Club value proposition to improve engagement and CLV
Contribute recommendations on program enhancements including benefits and experiences
Evaluate program effectiveness through a customer-first lens
Support test-and-learn initiatives to improve performance
Help define and track program success metrics

Program & Experience Development

Support development of a cohesive Owner’s Club experience across the lifecycle
Ensure alignment with customer needs and expectations
Identify opportunities to enhance the member experience
Support integration across CRM and digital touchpoints
Ensure program is fully aligned with the client’s brand

Partnership-Enabled Value (Supporting Capability)

Provide input on leveraging partnerships to enhance Owner’s Club benefits
Evaluate partner-driven value opportunities where relevant
Ensure alignment with customer value and program objectives

Note: This role collaborates with the client’s Partnerships team but focuses on supporting owner value, not managing partnerships.

CRM & Owner’s Club Alignment

Support alignment between CRM communications and Owner’s Club experiences
Ensure coordinated engagement across customer touchpoints
Contribute to defining Owner’s Club role in the customer journey

Cross-Functional Collaboration

Collaborate with our client’s teams and their agency partners to support alignment
Contribute insights and recommendations
Support focus on customer and program outcomes

Program Coordination & Execution Support

Maintain visibility into workstreams and deliverables
Participate in working sessions and status meetings
Support continuity across initiatives

Desired Skills & Experience

Required

3–5 years in CRM, loyalty, or lifecycle marketing
Working knowledge of loyalty programs and customer lifecycle strategy
Understanding of CLV and retention drivers
Ability to contribute to customer-centric program development
Strong collaboration and communication skills

Preferred

Exposure to loyalty programs with partner-enabled components
Experience integrating third-party offers into programs
Experience in automotive or similar industries
Familiarity with dealer/OEM environments

Core Competencies

Customer Value Orientation
Structured Thinking
Customer-Centric Mindset
Collaboration
Curiosity & Initiative
Attention to Detail

Success in This Role Looks Like

Contributions that strengthen the Owner’s Club value proposition
Improved alignment across CRM and program touchpoints
Identification of opportunities to enhance engagement
Effective collaboration across teams
Consistent, structured program support

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.

$60,000—$140,000 USD

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information, please visit  www.vml.com, and follow along on Instagram, LinkedIn, and X.

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