About the role

About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our peopleWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impactEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts

Role Overview
We are hiring a Senior Product Manager – AI Platform to build the foundational capabilities that enable HighLevel teams to ship AI-powered features faster and more reliably. This role is ideal for technical product managers or builder PMs who enjoy systems thinking and platform design. You will define and build internal AI infrastructure such as agent frameworks, model orchestration, evaluation systems, and data pipelines while ensuring these systems are reliable, scalable, and easy for product teams to use.

What You’ll Do

AI Platform Strategy
- Define the roadmap for HighLevel’s AI platform layer.
- Identify core AI primitives that should be centralized across the company.
- Ensure platform capabilities enable teams to ship AI features faster.

AI Infrastructure & Capabilities

Design and evolve platform systems including:
- LLM and model orchestration
- Agent frameworks and tool usage
- Context and data pipelines
- AI evaluation and monitoring
- Guardrails and governance frameworks

Internal Developer Enablement
- Build tools and abstractions that simplify AI development for product teams.
- Provide documentation and reusable building blocks.
- Reduce duplicated effort across teams.

Reliability, Performance & Cost
- Define performance and reliability standards for AI systems.
- Work with engineering to optimize inference latency, cost, and scalability.

Responsible AI & Governance
- Embed safety, compliance, and transparency into AI platform design.
- Partner with security and legal teams on governance frameworks.

What Success Looks Like
- Product teams can ship AI features faster
- Reduced duplication of AI infrastructure
- Reliable and scalable AI platform services
- Consistent AI output quality across products

Minimum Qualifications
- 8–10 years of product management experience
- Experience working on technical platforms or developer infrastructure
- Strong understanding of AI systems and LLM architectures
- Ability to operate independently with high ownership

Preferred Qualifications
- Hands-on coding or AI prototyping experience (1–2+ years)
- Experience building AI platforms, ML infrastructure, or developer tools
- Familiarity with agent frameworks, vector databases, and evaluation systems

Who This Role Is For
- Technical PMs who enjoy building foundational systems.
- Builders who work closely with engineering and architecture.
- Product managers comfortable prototyping ideas and validating solutions quickly.

Skills & Tags

go ai data product design

Aplyr's read

HighLevel is a dynamic marketing and CRM platform, ideal for tech-savvy professionals in agencies and small businesses seeking to optimize customer engagement.
Synthesized from recent postings & public sources

What's promising

•HighLevel offers a comprehensive suite of marketing tools tailored for agencies and small businesses.
•The company is actively expanding its engineering and product management teams, indicating growth.
•HighLevel's focus on CRM and marketing integration provides a cohesive user experience.

What to watch

•HighLevel's market is competitive, with many established players in marketing technology.
•Limited public information about its financial performance may concern potential applicants.
•The company's rapid expansion may lead to growing pains and integration challenges.

Why HighLevel

•HighLevel specifically targets agencies and small businesses with its CRM and marketing solutions.
•The platform integrates marketing and CRM tools, reducing the need for multiple software solutions.
•HighLevel's recent hires emphasize a strong focus on enhancing mobile and cross-platform experiences.

Aplyr’s read is generated by AI from public sources. Was it useful?

About HighLevel

HighLevel

gohighlevel.com

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HighLevel is a comprehensive marketing and CRM platform designed for agencies and small businesses to manage their customer relationships and marketing efforts effectively.