Back

Customer Escalations Representative IV

LessenLessen·Real Estate Technology

Apply effort

~6 min

Lever

Posted

109 days

01

About the role

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

Let’s say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you!). After the work order has been created, our system and dispatch team send it to a qualified plumber in our network. Our Follow Up Team then ensures the toilet gets fixed in a timely manner and the resident is kept updated along the way.
The schedule for this role is 11:00 AM - 8:00 PM on Monday, Tuesday, Wednesday, Saturday and Sunday.

Skills & Tags

02

Aplyr's read

Lessen integrates technology into property management, attracting professionals in maintenance, vendor relations, and software development to enhance tenant experiences and property performance.

Synthesized from recent postings & public sources

What's promising

  • Lessen's platform streamlines property management, increasing operational efficiency.
  • The company focuses on enhancing tenant experiences, which can lead to higher retention rates.
  • Lessen offers diverse roles, from field technicians to software developers, indicating varied career opportunities.

What to watch

  • High reliance on vendor relationships may pose operational risks if not managed well.
  • The real estate technology sector is highly competitive, challenging Lessen to maintain its market position.
  • Limited public information about Lessen's financial health could concern potential employees.

Why Lessen

  • Lessen combines property management with advanced technology, setting it apart from traditional firms.
  • The company's emphasis on tenant experience is a distinctive focus in the property management industry.
  • Lessen's hiring of multiple licensed vendors suggests a strong commitment to specialized services.

Aplyr’s read is generated by AI from public sources. Was it useful?

03

About Lessen

Lessen is a technology-driven property management company that provides a comprehensive platform for managing residential and commercial properties, focusing on enhancing the tenant experience and optimizing property performance.

04

Similar roles