About the role
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
As a SMA II at ICON, you will support the management and monitor of clinical trial sites by ensuring compliance with study protocols, regulatory requirements, and Good Clinical Practice (GCP) guidelines.
What You Will Do
You will contribute to clinical research activities, taking ownership of key CTA deliverables while collaborating closely with cross-functional teams.
Key responsibilities include:
Providing advanced administrative and operational support to clinical trial teams across study start-up, maintenance, and close-out activities.
This is a non site-facing role. The position focuses on clinical trial administrative and operational support and does not involve direct on-site monitoring or routine in-person interaction with clinical sites.
Managing and maintaining Trial Master File (TMF) documentation, ensuring completeness, accuracy, and inspection readiness in compliance with GCP and regulatory requirements.
Supporting site activation activities, including collection, review, and tracking of essential regulatory documents.
Acting as a key point of contact for internal stakeholders, sites, and vendors to ensure effective communication and coordination throughout the study lifecycle.
Tracking study progress, site metrics, and deliverables, proactively identifying risks or delays and supporting resolution.
Coordinating study-related logistics such as investigator payments, supplies, and document workflows.
Assisting with audit and inspection readiness activities, ensuring documentation is complete and compliant.
Supporting contract and budget tracking activities in collaboration with relevant teams.
Mentoring or providing guidance to junior CTAs or administrative staff, as applicable.
Your Profile
You will bring solid clinical research experience with a strong focus on clinical trial administration, along with the following qualifications and skills.
Required qualifications and experience:
Bachelor’s degree in life sciences, healthcare administration, clinical research, or a related field.
2+ years of experience in clinical research, with strong exposure to CTA responsibilities and TMF management.
Solid understanding of clinical trial processes, including study start-up, regulatory documentation, and site support activities.
Strong knowledge of GCP guidelines and applicable regulatory requirements.
Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
High attention to detail and strong documentation skills.
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
Proactive mindset with strong problem-solving and risk identification capabilities.
Experience with clinical systems (e.g., eTMF, CTMS) and Microsoft Office tools is preferred.
Work Model
This role is office-based
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
Aplyr's read
ICON plc is a leading global provider of outsourced services in the pharmaceutical industry, attracting professionals in clinical research and data management.
What's promising
- •ICON plc has a strong global presence, enhancing its ability to manage international clinical trials effectively.
- •The company offers diverse career opportunities across various roles in clinical research and data analysis.
- •ICON's focus on innovation in pharmaceutical services supports its competitive edge in the industry.
What to watch
- •The pharmaceutical industry is highly regulated, which may limit flexibility in project execution.
- •ICON's reliance on large pharmaceutical clients could pose risks if partnerships dissolve.
- •The competitive nature of the CRO market may pressure ICON to maintain cost efficiency.
Why ICON plc
- •ICON plc specializes in comprehensive outsourcing solutions, differentiating it from competitors with narrower service scopes.
- •The company's integration of technology in clinical trials offers a unique advantage in data management.
- •ICON's strategic acquisitions have expanded its capabilities and market reach significantly.
Aplyr’s read is generated by AI from public sources. Was it useful?
About ICON plc
ICON plc is a global provider of outsourced development and commercialisation services to the pharmaceutical, biotechnology, and medical device industries.
