Junior IT Technical Support

Job Description

Role Summary

This role combines IT support and business systems support. The successful candidate will:

• Support and maintain in-house computer systems, desktops, software, and peripherals, including installation, diagnosis, repair, and upgrades.
• Develop an understanding of business processes to effectively leverage the ERP system and support the organisation’s information needs, improving overall business performance.

Key Responsibilities

IT Support

• Assist in the setup, maintenance, and support of hardware and software, including Microsoft products (e.g. Business Central, Microsoft 365) and VoIP systems (e.g. 8x8).
• Install, configure, test, maintain, monitor, and troubleshoot user workstations, network hardware, and peripheral devices.
• Accurately document hardware failures, repairs, installations, and removals.
• Support the planning and implementation of new hardware and system projects.
• Maintain up-to-date knowledge of hardware, software, and associated costs.
• Maintain an inventory of IT equipment and peripherals.
• Liaise with third-party IT providers and vendors when required.

Business Systems / Operational Support

• Generate reports and analytics from the ERP system (Business Central) to support management decision-making.
• Work with staff to understand business requirements and provide system-based solutions.
• Provide training and support to staff on IT systems and processes.
• Respond to IT support requests via phone and email in a timely manner.
• Assist in improving system usage to enhance efficiency and business insight.

Knowledge & Experience

• Strong technical knowledge of PC hardware, networking, and Microsoft 365.
• Hands-on experience with hardware troubleshooting and support.
• Experience supporting ERP systems (ideally Business Central).
• Ability to read and understand technical manuals and documentation.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to present technical information in a user-friendly manner.
• Strong organisational skills with the ability to prioritise tasks in a high-pressure environment.
• Self-motivated, proactive, and adaptable.
• Ability to quickly learn new systems and technologies.

Work Conditions

• Prolonged periods of sitting.
• Occasional lifting and moving of IT equipment (computers, peripherals, etc.).

Personal Attributes

• Strong attention to detail
• Good communication skills
• Adaptable and flexible
• Confident and proactive
• Results-driven
• Effective time management
• Team player with a positive attitude and sense of humour under pressure

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.