Agente de mesa de ayuda - Nivel 1

What success looks like in this role:

- Atención remota ( telefono, Chat, correo) de usuarios Internacionales.

- Solución de requerimiento de primer nivel en temas propios de Software y Hardware.

- reportar cada caso en idioma Ingles en la base de control

- Escalar casos especiales a N2

- Modalidad Presencial en Bogota / Zona Norte

- Contrato Indefinido

- Horarios rotativos / 42 horas a la semana

You will be successful in this role if you have:

Se debe evieenciar titulo Tecnico o Tecnologico en carreras de las TICs

Certificado COPNIA o pago del mismo

Ingles (Lecto escritura ) A2 - B1

Experiencia minima de 2 años en soporte técnico remoto o presencial

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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.