Position Overview

The Director of Field Investigations provides strategic leadership, direction, and oversight for Burlington's external theft and organized retail crime investigative program. This role is responsible for developing and implementing an investigative strategy focused on complex case-building, multi-incident linkages, organized group disruption, and measurable total loss reduction. The Director leads a national team consisting of three Senior Investigations Managers and 15 Field Investigators, ensuring investigative excellence, consistent execution, and alignment with the company's objectives for reducing shortages. This position requires close collaboration with Territory, Regional, and District Asset Protection Leaders to create investigative strategies that prioritize the field teams' role in identifying, developing, and channeling information to the Field Investigations team through a structured, partnership-driven process. The Director also works cross-functionally with store operations, legal, HR, and IT to increase investigative efficiency and impact.

A Day in the Life

• Lead and develop a national External Field Investigations organization consisting of 3 Senior Investigations Managers and 15 Field Investigators, ensuring high performance, accountability, and investigative excellence.
• Establish and manage a metrics framework that measures impact beyond case closures, including total loss reduction, quality of multi-incident linkage, repeat-offender disruption, investigation cycle time and completeness, law-enforcement partnership effectiveness, and overall contribution to shortage goals.
• Build and strengthen partnerships with federal, state, and local law enforcement to support major case development, coordinated blitzes, and multi-jurisdictional investigations.
• Develop and strengthen partnerships with national and regional ORCA groups and peer retailers to support shared intelligence, coordinated action, and collective disruption of theft groups affecting the broader retail network.
• Drive continuous improvement of investigative processes, the external case management system, and evidence standards, while evaluating and implementing new tools and technologies that strengthen team effectiveness and investigative impact.
• Partner with Territory, Regional, and District AP Leaders to create investigative strategies that strengthen cross-functional collaboration and establish the field teams as the first point of case identification, ensuring timely and consistent information flow to the Field Investigations team.
• Oversee the analysis of merchandise theft trends, external fraud schemes, offender patterns, and emerging risk indicators to drive investigative priorities and inform proactive mitigation efforts.
• Assess and evolve the team’s organizational structure, leadership hierarchy, and geographic deployment to support ongoing development, optimize efficiency, and maintain alignment with the company’s growth and expanding investigative needs.
• Ensure all investigative activity is conducted safely, legally, and in compliance with company policy, legal standards, and evidence requirements.
•  

You'll Come With

Education: Bachelor’s Degree preferred.

Experience / Requirements

• Extensive experience leading teams responsible for external theft, organized retail theft, or ORC investigations in retail or law enforcement.
• Demonstrated success managing large or geographically dispersed investigative teams.
• Strong background partnering with federal, state, and local law-enforcement agencies, ORCA groups, and peer retailers.
• Proven ability to lead complex, multi-incident case development and deliver measurable loss-reduction outcomes.
• Experience leveraging data, trend analysis, and investigative tools to identify external risks and drive case strategy.
• Strong familiarity with case management platforms, evidence standards, and prosecutorial requirements, combined with experience implementing new technologies or tools to enhance investigative effectiveness and operational efficiency.
   

Skills and Abilities:

• Creative thinking with ability to translate abstract ideas into tactical concepts.
• Ability to balance multiple priorities and accommodate deadlines.
• Ability to work both independently and collaboratively.
• Confident leadership with a strong sense of integrity.
• Excellent verbal and written communication required.
• Strong functional knowledge of business tools such as Excel, Power Point, Word required. 
• Knowledge of security processes, systems, equipment, and reporting tools required.
• Ability to travel up to 50% of the time.
• Must be willing to work off hours and weekends
   

Come join our team. You’re going to like it here!  

Compensation Range: $135,000.00 - $175,000.00