Insurance Agency Manager

Insurance Agency Manager

The Agency Insurance Business Manager is responsible for leading agency sales and service efforts to achieve performance goals across Auto Club Enterprises (ACE). This role focuses on driving business unit growth, enhancing productivity, and ensuring profitability through strategic sales, service, and marketing initiatives. The Agency Insurance Business Manager oversees a sales team, the member service team, ensures compliance with organizational and regulatory standards, and plays a key role in lead management. Additionally, this position develops and executes marketing strategies, promote AAA-branded insurance products, and supports overall business growth.

Job Duties

• Provide leadership and direction to agency’s sales and service team to optimize performance, drive results, and ensure compliance with carrier guidelines and Agency policies. The Agency Insurance Business Manager is responsible for setting clear performance targets and strategic priorities that align team efforts with overall business objectives. This role also involves partnering with staff to assess performance, identify challenges, and collaboratively develop and implement action plans that support continuous improvement and goal achievement.

• Maintain comprehensive knowledge of all Agency systems and various carrier platforms, products, and guidelines. Stay current on changes to carrier products, services, systems, and acceptance criteria, and provide training and support to ensure team proficiency and compliance.

• Lead the development and execution of Agency marketing initiatives across all markets to enhance brand visibility and promote the Agency’s mission, products, and services. Serve as a liaison with internal business units across ACE to increase awareness and drive referral activity through effective cross-functional collaboration.

• Provide oversight of the Agency’s member service functions by supporting the supervisor in maintaining high levels of member satisfaction and ensuring the accuracy of information submitted for policy binding with carriers.

• Evaluate the Agency’s carrier and product portfolio and make informed recommendations to senior management regarding the addition or removal of carriers and/or products to ensure alignment with business goals and market needs. Cultivate and maintain strong relationships with carriers, expanding access to products and services to benefit the Agency.

• Draft and revise Agency documents, including sales policies, procedures, and other essential publications, to ensure they are current and aligned with organizational needs.

• Identify opportunities to enhance product sales and service delivery for both existing and prospective members and implement strategies to improve sales process efficiencies and member satisfaction.

• Communicate and implement the Agency’s overall sales strategy to the team through weekly meetings, one-on-ones, and training sessions, ensuring all staff are informed with accurate and relevant information. Lead training initiatives across various business units to ensure alignment and understanding of the Agency's sales objectives and strategies. Compile and provide reports to senior management as needed.

• Manage, develop, and oversee special projects, ensuring successful completion and alignment with Agency goals.

• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience (preferred)

• 4-6 years of experience in Auto, Home, and Property Insurance sales (required)

• 1-3 years of supervisory experience (preferred)

• Valid Property and Casualty Insurance License in the selling state (required)

Sales Managers successfully meeting sales goals earn on average $132,800 - $162,300 annually.

Remarkable benefits:
•    Health coverage for medical, dental, vision

•    401(K) saving plans with company match AND Pension    

•    Tuition assistance

•    Floating holidays and PTO for community volunteer programs

•    Paid parental leave

•    Wellness programs

•    Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).