About the role

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.
With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.

As a Customer Service & Sales Support Specialist, you will be a vital part of our commercial operations, working closely with Sales, Finance, Logistics, and our customers to ensure seamless order execution and an excellent customer experience. You will contribute directly to business success by enabling accurate, timely, and reliable order-to-cash processes, supporting sales growth, and strengthening customer satisfaction. This role offers the opportunity to collaborate across functions, take ownership, and make a tangible impact in a dynamic, global organization that continues to grow and evolve.

Essential Job Functions:

Manage customer master data creation and updates, ensuring accuracy and compliance within internal systems
Process and follow up on customer orders in a timely and accurate manner, from order receipt through delivery
Coordinate timely billing activities and collaborate closely with Finance on invoicing and related matters
Receive, document, and actively follow up on customer complaints, ensuring resolution and continuous improvement
Arrange and coordinate domestic transportation with appointed service agents, monitor shipment progress, and ensure on-time delivery
Support sales activities including quotations, price registration, sample arrangements, and customer requirement questionnaires
Monitor receivables, overdue items, and payments in partnership with Sales and Finance to support healthy cash flow

Qualifications & Experience:

Bachelor’s degree in a relevant field
Min. 5+ years of professional experience in customer service, sales support, logistics, or a related function
Fluency in written and spoken English; Japanese language skills are preferred
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Collaborative mindset with a proactive, solution-oriented approach and high attention to detail

Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

CN11

Aplyr's read

Arxada stands out in the specialty chemicals sector, attracting professionals skilled in innovation and operational transformation across diverse industries.
Synthesized from recent postings & public sources

What's promising

•Arxada's focus on innovation supports career growth in cutting-edge chemical solutions.
•The company offers diverse roles, from AI engineering to regulatory affairs, indicating broad career opportunities.
•Global presence allows employees to work on international projects and gain cross-cultural experience.

What to watch

•The chemical industry faces strict regulatory scrutiny, potentially impacting operations.
•Limited public information about Arxada's internal culture and employee satisfaction.
•Economic fluctuations can affect demand for specialty chemicals, influencing job stability.

Why Arxada

•Arxada's involvement in water treatment and personal care highlights its impact on essential industries.
•Recent hires in AI and operational transformation suggest a focus on digital innovation.
•Arxada's global reach provides employees with opportunities for international collaboration.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Arxada

Arxada

arxada.com

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Arxada is a global leader in specialty chemicals, providing innovative solutions for various industries, including water treatment, coatings, and personal care.