Intern - Hotline Response and Service Coordinator

It's a great feeling to work for a company that does so much good for others around the world!

This is a part-time, unpaid internship.

Academic Req: Currently pursuing a degree in Social Work, Psychology, Criminal Justice, Public Health, Communications, Sociology, or related field

Work experience: Experience working with vulnerable youth, survivors, or trauma-impacted populations. Demonstrated leadership or supervisory capacity through academics or professional experience.
 

Summary: The Hotline Response & Service Coordinator Intern supports the 24/7 operability of the BCFS HHS – Common Thread – TX anti-trafficking program by assisting with hotline response, crisis screening, service coordination, and administrative support. This position is intended for a student currently completing academic field hours toward degree completion in a human services-related field.

The intern will gain hands-on experience in crisis response, survivor-centered communication, referral coordination, trafficking screening, and documentation within a trauma-informed and survivor-centered framework, while working under direct supervision of program leadership.

Critical Action Items & Measurable Deliverables:

Hotline & Crisis Response:
• Accept and respond to inbound hotline contacts during assigned shifts
• Assist with phone-based trafficking screening and crisis assessment under supervision
• Support referral and intervention processes for qualifying cases
• Provide survivor-centered communication during crisis situations

Service Coordination:
• Assist in identifying appropriate referral pathways
• Support coordination with community partners and resources
• Maintain awareness of regional referral networks
• Assist with follow-up documentation

Documentation & Data Entry:
• Ensure all hotline contacts are documented accurately in program databases
• Assist with call logs, intake notes, and referral summaries
• Follow confidentiality and data protection protocols

Administrative Support:
• Assist with office operations including filing, data organization, and supply coordination
• Support service plan tracking and logistics tasks as assigned

Requirements: 
1.    Pass all required background checks and screenings
2.    Participate in all program trainings
3.    Demonstrate strong communication, emotional regulation, organization, and leadership potential
4.    Ability to work independently and as part of a multidisciplinary team
5.    Strong verbal and written communication skills
6.    Cultural sensitivity and empathy
7.    Ability to maintain composure during crisis situations Maintain confidentiality of sensitive information
8.    Demonstrate strong organizational and time management skills
9.    Exhibit professionalism, reliability, and strong work ethic
10.    Willingness to accept direction from program staff
11.    Arrive on time for all assigned shifts
12.    Complete tasks within assigned timelines
13.    Commit to weekly supervision meetings
14.    Participate in weekly team meetings

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII  of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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