About the role

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Manager, Account Management

Medellín, Colombia

About the Role

We are hiring a Manager, Account Management to lead a fast-growing team in Medellín, focused on customer expansion, retention, and revenue growth across global accounts. This is a high-impact leadership role where you will develop top-tier talent, strengthen client partnerships, and drive measurable business outcomes.

You’ll operate at the intersection of Sales, Customer Success, and Product, ensuring our customers maximize value while uncovering new growth opportunities. This role is ideal for a results-driven leader who thrives in a dynamic, KPI-driven SaaS environment.

Key Responsibilities

Lead & Scale a High-Performing Team
- Recruit, mentor, and develop Account Managers in Medellín
- Drive a performance culture centered on accountability, coaching, and continuous improvement
Own Revenue Growth
- Deliver on upsell, cross-sell, and renewal targets across assigned portfolios
- Build strategic account plans that align with customer business objectives
Strengthen Customer Relationships
- Develop executive-level relationships with key stakeholders (primarily US-based clients)
- Position yourself as a trusted advisor, aligning solutions to business outcomes
Drive Operational Excellence
- Monitor pipeline, forecast accuracy, and key KPIs (ARR growth, retention, churn)
- Optimize processes within Salesforce (or similar CRM) to improve efficiency and visibility
Cross-Functional Collaboration
- Partner with Sales for smooth handoffs and expansion strategies
- Collaborate with Customer Success, Support, and Product to improve adoption and satisfaction
Data-Driven Decision Making
- Analyze account performance and identify trends and growth opportunities
- Provide insights and reporting to senior leadership

Requirements / Qualifications

Fluent English (C1/C2) – required to support US-based customers
Proven experience in Account Management, Customer Success, or Sales in a SaaS or technology environment
Prior experience leading or mentoring a team with measurable results
Strong track record of revenue growth, renewals, and customer retention
Experience managing mid-market or enterprise clients
Proficiency with CRM tools such as Salesforce, HubSpot, or similar platforms
Strong communication, negotiation, and stakeholder management skills
Highly analytical with a data-driven mindset
Comfortable working in a fast-paced, high-growth, performance-driven environment

What Success Looks Like

Consistent achievement of team revenue targets (NRR, upsell/cross-sell quotas)
Improved customer retention and reduced churn across assigned accounts
A highly engaged, high-performing Account Management team
Strong client relationships resulting in long-term partnerships and expansion

Benefits

Competitive compensation aligned with the Medellín market
Performance-based bonus structure
Private health insurance and wellness benefits
Paid time off and holidays
Career growth opportunities within a global technology company
Exposure to international clients and leadership

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Skills & Tags

go rust ai ios data product sales

Aplyr's read

Kaseya is a pivotal player in IT management, attracting professionals keen on automation and security solutions for MSPs and internal IT teams.
Synthesized from recent postings & public sources

What's promising

•Kaseya offers a comprehensive suite of IT management tools, enhancing efficiency for MSPs.
•The company's focus on automation and security addresses critical industry needs.
•Kaseya's growth provides diverse career opportunities across technical and strategic roles.

What to watch

•Kaseya's rapid expansion may lead to integration challenges across its product suite.
•High competition in IT management solutions could pressure Kaseya's market position.
•Limited public information about employee satisfaction and work-life balance.

Why Kaseya

•Kaseya specializes in solutions tailored for managed service providers and internal IT departments.
•The company emphasizes IT automation, a key differentiator in the tech industry.
•Kaseya's diverse role offerings reflect its broad approach to IT management challenges.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Kaseya

Kaseya

kaseya.com

View company

Kaseya is a leading provider of IT management solutions for managed service providers (MSPs) and internal IT departments, offering a comprehensive suite of tools for IT automation, security, and management.