Senior Product Manager - Identity & Eligibility

About this role 

As Senior Product Manager, Identity & Eligibility, you'll own the strategy and roadmap for the foundational systems that determine who gets access to what across members, dependents, clients, and clinical staff within the Transcarent platform. This role sits at the intersection of our complex product ecosystems and plays a critical enabling role for nearly every experience we build. You'll partner closely with engineering, data, security, clinical operations, and client success to ensure that identity verification, eligibility determination, and benefits access are seamless, accurate, and scalable. This isn't just platform work - getting eligibility right is what makes personalized, high-quality healthcare navigation possible for the members we serve. 

What you’ll do 

• Own the end-to-end product roadmap for identity, authentication, and eligibility - from how members enroll and verify themselves to how benefits and access rules are managed across client configurations  

• Define and simplify the data models that represent member eligibility, benefits coverage, and account relationships across our internal platform 

• Partner with engineering and data teams to build reliable, real-time eligibility determination that powers our Member-facing care experiences  

• Balance the need for simplifying access patterns for users while maintaining critical security goals for the business 

• Build internal tooling that enables client success, ops, and clinical teams to self-serve on eligibility lookups, troubleshooting, and configuration  

• Define clear reliability, accuracy, and latency targets for eligibility systems and hold cross-functional partners accountable to them  

• Track key metrics across enrollment funnels, eligibility match rates, and access failures  

•  Design forward-looking access, authentication, and consent patterns that balance strong security controls with low-friction, trustworthy Member experiences across web, mobile, and live care channels. 

• Define identity and access patterns for non-human agents including delegated access, least-privilege scopes, and full auditability of actions taken on Member data. 

• Partner with AI, security, and clinical teams to ensure AI-powered and automated experiences can safely interact with sensitive health data while honoring Member consent, regulatory requirements, and our internal risk standards. 
   
   

What we’re looking for 

• 5+ years of product management experience, with meaningful time spent on platform, identity, data, or infrastructure products  

• Deep familiarity with identity and access management concepts including SSO, OAuth, member matching, eligibility file management, benefit file processing and how these concepts relate to one another 

• Strong data fluency - you're comfortable with platform and identity concepts, can define and instrument metrics, and use data to prioritize and validate decisions  

• Experience working in healthcare or benefits with an understanding of the foundational concepts of exchanging and storing Member information 

• Excellent cross-functional collaborator who can translate technical complexity for clinical or client-facing stakeholders and vice versa  

• Naturally curious individuals who enjoy discovering how things work and finding ways to improve upon them 

• Humble attitudes and a penchant for solving hard problems 

• Experience in startup environments is a plus!