Family/Trip Coordinator

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX  is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Interested in joining us? We’re hiring for several roles with a June2026 start date, and we’ll be reviewing applications and scheduling interviews in the coming weeks.

Help families register for school bus transportation using the Registration Tool

Work with the Routers to determine if students are eligible for transportation depending on their home address/school

Partner with the district on communication with parents/students about school bus registration

Take field trip or Charter business orders through the electronic mail system or over the phone

Provide accurate pricing information to customers

Enter and record trips into company’s database system

Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers

Generate trip reports as needed for Location management or others

Communicate with customers, invoice trips and track payments

Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips

Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.

Encourage compliance with company policies and procedures

Perform various administrative tasks

Other duties as assigned

High school Diploma or equivalent required; completion of college level courses preferred

3-5 years’ experience in customer service environment required

Strong customer service skills required

Solid data entry skills required

Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc

One or more years of driving experience on field trips preferred

Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.

Highly organized and able to work with minimal supervision