Manager, Information Technology

We are seeking a skilled and proactive IT Manager to oversee and support our organization's IT operations. This role involves managing a small team, ensuring seamless IT support, and collaborating with system and network engineers to maintain and improve infrastructure. The ideal candidate will have a strong background in IT management, excellent leadership skills, and the ability to handle both technical and administrative responsibilities.

 

 

ESSENTIAL RESPONSIBILITIES

• Team Management:
  • Lead and manage a team of 4 IT professionals, including conducting regular 1:1s and team support meetings.
  • Provide mentorship, guidance, and performance evaluations to ensure team success.
• IT Operations & Support:
  • Oversee helpdesk support operations, ensuring timely resolution of technical issues.
  • Manage all-hands meetings and technical setups for company-wide events.
  • Monitor infrastructure and servers to ensure system reliability and performance.
• Project & Vendor Management:
  • Plan and execute IT projects, including software upgrades and system implementations.
  • Manage purchasing, inventory, and vendor relationships to ensure cost-effective and efficient IT solutions.
• System Administration:
  • Oversee user account management, including onboarding and offboarding processes.
  • Manage printers, hardware, and other IT equipment across the organization.
• Collaboration & Coordination:
  • Work closely with system and network engineers to maintain and improve IT infrastructure.
  • Coordinate with other departments and external support teams to align IT initiatives with business goals.
    
    

QUALIFICATIONS

• Proven experience in IT management or a similar leadership role.
• Strong knowledge of IT systems, networks, and infrastructure monitoring.
• Experience with helpdesk support and managing technical teams.
• Proficiency in project management and vendor relationship management.
• Excellent communication and organizational skills.
• Ability to troubleshoot and resolve technical issues efficiently.

DESIRED SKILLS AND EXPERIENCE

• Expertise in Microsoft Windows Server and Windows Desktop environments.
• Helpdesk support experience including KACE.
• Hands-on experience with Active Directory administration and management.
• Knowledge of VMware virtualization technologies.
• Familiarity with Azure cloud services and infrastructure, including Exchange, OneDrive and SharePoint.

 

EDUCATION & EXPERIENCE

• BS or applicable experience in lieu of degree

Special remarks regarding work environment, if applicable

• This position is located in Mojave, CA
• Frequent travel required to Washington D.C., Mojave Spaceport, and other domestic locations

 

• Manager ($157,000 - $206,000K): Bachelor’s degree or Master’s degree (preferred) in related discipline from an accredited institution and 10+ years relevant experience or equivalent combination of education and experience