Information Technology Lead

About the Role:

We’re looking for an Information Technology Lead to join our NYC team and play a key role in supporting our U.S. operations as part of a global IT organization.

This is a hands-on, individual contributor role, for an experienced professional who can operate independently, handle complex issues, and serve as a senior point of contact for IT in the U.S. You’ll work closely with global IT teams to ensure a consistent, secure, and high-quality employee experience.

The role is based in the office (Monday–Thursday) and is part of a lean, high-impact IT team.

Responsibilities:

• Provide on-site IT support at our NYC headquarters (22 Vanderbilt) and remote support for employees across the U.S.
• Act as a senior escalation point for complex technical issues across SaaS, endpoints, and networking
• Serve as a central IT point of contact in the U.S., ensuring high service levels and operational continuity
• Work closely with global IT teams to align on standards, tools, and processes
• Support and execute IT projects, including global rollouts and local implementations
• Contribute to the global IT support queue, assisting with tickets across regions based on priority and team workload
• Collaborate with team members across time zones to ensure continuous coverage and efficient resolution of issues
• Identify and proactively resolve recurring issues and inefficiencies
• Create and maintain clear, scalable IT documentation for both technical and non-technical audiences
• Maintain and optimize office networking infrastructure (WiFi, connectivity, reliability)
• Lead new hire onboarding sessions, delivering IT training and best practices
• Manage IT assets (ITAM) including provisioning, desk setups, printers, and AV systems
• Support and maintain Zoom Rooms and conferencing systems for seamless hybrid collaboration
• Own user lifecycle management (onboarding, offboarding, role-based access)
• Ensure adherence to IT security and compliance standards (SOX 404, SOC 2, ISO) 

Qualifications:

• 5+ years of experience in IT support / IT engineering within an enterprise environment
• Proven ability to handle complex technical issues and escalations independently
• Hands-on experience with Okta, Google Workspace, Slack, MDM tools, and SaaS ecosystems
• Experience managing SSO and authentication systems (SAML, access controls)
• Solid understanding of IT operations: ticketing systems, asset management, and end-user support
• Working knowledge of networking fundamentals (WiFi, VPN, VLANs, DNS, DHCP, firewalls)
• Experience working in a distributed / global company environment
• Strong organizational skills with high attention to detail and execution

Nice to Have

• Experience in a high-growth startup or fintech environment
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