Head of CoE Field Services

Job Summary**

As the Head of CoE Field Services at FLSmidth & Co. A/S, you will lead and develop the global Field Services Centre of Excellence, driving standardization, best practices, and continuous improvement across our field service operations to enhance customer satisfaction and operational efficiency.

Job Responsibilities**

* Develop and implement a global strategy for Field Services CoE, aligning with overall business objectives and customer needs.
* Establish and maintain standardized processes, tools, and methodologies for field service delivery, ensuring consistency and quality across all regions.
* Lead the identification, development, and deployment of best practices in field service operations, including resource planning, scheduling, execution, and reporting.
* Drive continuous improvement initiatives within Field Services, leveraging data analytics, customer feedback, and industry trends to optimize performance.
* Collaborate closely with regional Field Service teams, product lines, and other stakeholders to ensure effective implementation and adoption of CoE initiatives.
* Manage and mentor a team of specialists within the CoE, fostering a culture of excellence, innovation, and collaboration.
* Define and track key performance indicators (KPIs) for field service operations, reporting on performance and progress to senior management.
* Ensure compliance with relevant safety, quality, and environmental standards in all field service activities.
* Evaluate and recommend new technologies and digital solutions to enhance field service capabilities and customer experience.
* Manage the CoE budget and resources effectively.

Job Qualifications**

* Bachelor's degree in Engineering, Business Administration, or a related technical field; Master's degree preferred.
* Minimum of 10 years of progressive experience in field service management, operations, or a related role within an industrial or manufacturing environment.
* Proven experience in establishing and leading a Centre of Excellence or similar global function.
* Strong understanding of field service best practices, tools, and technologies.
* Demonstrated ability to drive change, implement new processes, and achieve measurable results in a global organization.
* Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
* Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
* Proficiency in project management methodologies.
* Fluency in English (written and spoken) is required; additional languages are a plus.
* Ability to travel internationally as needed.

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